Shine BathroomReviews of shinebathroom.com

Ordered 3 units on Indiegogo. Finally delivered after 2 years! The campaign itself was misleading as it did not clearly mention how the pod system works. In fact this is still an issue - despite having an entitlement to ‘unlimited’ pods, and having written to them SEVERAL times on this and other issues, the replies have IGNORED my request for pods every single time. Even when I said I would put a review up on trustpilot! I am not sure what they have been doing for the last 2 years but it does not seem they took sufficient care to ensure a good basic product! In my view the product does not appear to have been tested properly /scientifically to the highest standards. Numerous ‘teething’ issues including failing to recognise/register the device, having to delete/re-register it etc. 
 The product also needs to be charged - and yet no cable is included! They try to sell the cable in addition! This is ridiculous given the price of the product. The product is advertised as needing a charge every 6 months yet I have had to charge it more than once within days of first use and again after a few weeks use. The tube is thin (looks thinner to the one on indiegogo picture), and there is no thought to different shape toilets. It seems to be the people behind this are simply focussing on a fixed marketing model, advertised misleadingly, with the aim of extracting the maximum amount from customers by selling small pods at extortionate prices. Even then, they cant do that because they are unable to deliver their overpriced pods! If I had know clearly about the need for regular pods I would not have purchased. I am currently without any pods so the product is no use whatosover ! The company keep sending emails to ‘help their design a better product’ so it seems we are guinea pigs who are paying for them to come with a product that works decently. Very poor customer service from the top down, who simply deliberately ignore the request for pods. Overall from when the product has been in use, it does not in my clean as well as I expected. I have not tested it using three pods at a time as I have not been provided enough pods other than the 3 that came with the package originally some months ago ! (which were used sparingly one at a time in the hope I would receive more soon). 

 Poor, unfinished product, run by marketing people who do not appear to be concerned about good service. ----- update in response to Shine reply: I do not accept that the request for pods 'slipped through the net' - this seems designed to fool readers. I requested pods very clearly in writing on at least 3 occasions - they responded to other points in my emails each time but ignored the request for pods even when I put in bold capitals very clearly. still waiting for pods.

Second update: I got an email reply, and was able to cancel my preorder and get the funds returned to my credit card (or so they promise…that will take some days). No explanation was offered for why the Shine website has not been updated, and there was nothing to explain why my order still said it would ship out in September (last month). Update: This preorder was placed in July 2021. The current ship date posted on Shine’s website for my order (they supposedly ship in “groups’) is (or was) September. We are now halfway into October. The period for disputing a charge with my bank has expired. I paid with AmazonPay, but they offer no buyer protection. I have requested, by email, that Shine cancel my order. They do not answer the customer service phone line. Is this a scam? It certainly looks like one. It’s a common tactic that I have encountered elsewhere (Etsy!), albeit usually with overseas vendors. The scam is this: the vendor delays shipping until the buyer’s window for disputing the charge expires. Then they don’t ship anything. Shine also has a social media program going on, where so-called evangelists (who apparently recruit more buyers) get their orders bumped up, displacing individuals who ordered before them. That’s like a pyramid scheme, of sorts. Also very weird to use the term evangelists, for a toilet cleaner product. Creepy company overall. Best avoided. Original review: Terrible website, and no customer service support as far as I can see. Completed a pre-order and checked the page where they tell you where you are in line for shipping (two months out). Page had some information that conflicted with what the product page said. Very confusing. So I sent an enquiry to Shine, requesting an explanation. They have not responded. The whole thing seems really dodgy to me. UPDATE: Finally got a reply from customer service. Confirmed that the product listing (“Bathroom Assistant” package) is purposely misleading. The listing photo shows what the kit includes, and it shows a charging cable as one of the parts. But when I completed my order, I was given the “opportunity” to add accessories, including a charging cable. The customer service rep has confirmed that the cable costs extra. This is a PURPOSELY MISLEADING product listing! Totally dishonest.

still waiting for mine and when i call phone number it has been disconnected

After waiting almost 2 years, I received a product that does not work. Support has been a joke and unresponsive. It took weeks to be able to sign in because their system will not let you login if you use any upper case letters in your e-mail address, and support is aware of this issue and it's not fixed. It's 2021, the cAsE sEnSiTiViTy problem has been solved for decades, seriously hire some decent software engineers. Hire some decent support people. We are living in a time of high unemployment where folks are itching to work from home, do SOMETHING! These guys are just a scam, once you buy something from them, they are too busy doing live streams and marketing to you trying to get you to buy more things to actually support their product and fix their issues.

Keeps the bowl cleaner longer with minimal maintenance. I have 2 units installed for a month now, and they are working as expected!

Great product. Easy to use. Nice to not have to worry about cleaning the toilet bowl

It has been a week and after the installation & it went well with a minor hiccup on the internet connection. The instructions were pretty simple and it took less than 15 min. After every use, the shine sprays the bowl with its liquid. So far, it has done a marvelous job. My toilet bowl is now cleaned effortlessly and i can use my time for other things! Love it!

While trying to set up my Shine assistant it did not look like it was working. I followed the very straightforward setup procedure but the unit was not recognizing when the toilet was flushed (so it wasn't spraying). I called the help desk and was given some simple actions to take to be sure the sensor was operational (tapping on the sensor and checking that the light flashed on Shine). Once we knew the sensor was operating, the tech had me move the sensor closer to the tank. We repeated the setup and he checked the data that Shine had captured. Then he lowered the threshold for detection and told me that once the unit completed its electrolysis (20 minutes) I should try again and let him know if the unit didn't work. He also said that it was quitting time but he would continue to monitor for the next half-hour in case the unit still wasn't working. The unit worked after the 20 minutes and I was a happy customer. Since then my toilet has been clean and odor-free.