Shine BathroomReviews of shinebathroom.com

Can agree with a below review -- ordered back in December, I believe for a January ship date. Found out it was delayed not because they let me know but because I looked it up mid-January myself wondering why it hadn't shipped. Changed to March. Now March is here of course, logged back in expecting the worst and yes, now it's delayed once again to June. Again, as stated below too -- delays are understandable but the communication is nonexistence and would I have spent $200 on toilet cleaners had I known it was going to take 6+ months to get it? Nope, can't say I would. ~~ Also an update to the reply to me below: it's the excuses for me. I understand launching a product in this unprecedented time must be incredibly challenging. The issue for me is that I'd wait a year for a product that I wanted if the company owed up to their issues and was up front about it. Something for the company to consider: a month ago, almost two, I ordered a product from a completely unrelated company, completely different product. It very clearly said PRE-ORDER in multiple places and warned me that it would be a while before it shipped and I did so anyway feeling confident that I knew, because they told me right off the bat. Time passed -- again, I expected delays because they warned me ahead of time. Then they sent me an e-mail with another service they offer for free. Cue me being like: wow that's so nice but unnecessary! They warned me. More time passes, they send me a coupon and apologies again. It's been almost two months and I don't have this order yet -- am I mad about it? No. Because they've been nothing but upfront with me from the start. To clarify, I'm not looking for free things or even discounts from a new company. But it's just being ahead of those delays and not hiding behind them and not communicating. Maybe take a cue from that Shine! I'm not cancelling my order because I still think you can turn this around. But you NEED to work on your customer service. Thanks for reading!

Ordered in October 2020 for a December/January arrival. Then in mid December I find out, by looking it up myself - not through any communication, it was delayed until March 2021. Now in March, I check again, and delayed until June 2021. Yet their website says “buy now for June shipment” - so anyone could buy it now and get it as fast as I’m getting it. Would be less frustrated with delays if they were in any way proactive about communicating them to customers. Total disappointment on a customer service level, and no idea if it’s worth anything as a product since I’m 6+ months delayed.... Update as of 3/10/21 - I received an email from the Shine team saying my shipping group was delayed further to September 2021. 11 months from my pre-order date. I laughed, then emailed them back to cancel. Complete and utter joke of an experience and customer service so far. Highly recommend avoiding if you actually want to receive anything within 12-18 months from the time you pay them. Update as of 3/21/21 - Finally got a response about my refund, 6 calendar days after sending the email requesting a refund (but every other response was within .5-1 business day of email being sent. Already feeling negative about this business and process, this is just an added fishy experience. Oh, and that refund isn't onto the credit card you purchased with. It's a check. Which is total bullsh*t, but as long as I get my money back instead of waiting and waiting for a vaporware product, then I'm fine. Will update in 30 days or so (their timeline for my refund) whether I get my check or I have to pursue chargeback and fraud claims with American Express. If I could give this company negative reviews, I would. ABSOLUTELY CANNOT RECOMMEND A COMPANY LESS THAN THIS ONE. Might as well light your $100+ on fire and use the ashes to clean your toilet. At least you'd have a toilet cleaner and not have to wait 13 months for vaporware. Utter disappointment of a company, product, and experience overall. Whoever runs their customer service should be fired. Oh, and fun note about their reply to me below. They say they are "proud of that" when referring to their vaporware product that is taking over a year to deliver. Glad they're proud, and if that doesn't show you as a potential customer to avoid it, then good luck and enjoy wasting your money.

I pre-ordered a Shine Bathroom Assistant through Indiegogo back in October of 2019. It was a long wait, but I finally got my order about 4 weeks ago. So far I've been really impressed with how well it works to clean my toilet. The mobile app still needs some improvements, but I'm sure those will come as the company grows.

Getting the unit was exciting and So easy to quickly set up. Not complicated in any way and I had it up in 5 minutes! Adds a great modern look to my bathroom as well!

I am relatively new to all this automated technology. Just recently figured out Alexa commands to control my lights, TV, Music, etc. I now can have my toilet cleaned by just telling Alexa to clean my toilet thanks to this unit. It has actually worked great so far! I think these guys have developed something every toilet should come standard with.

Shine was easy to set up out of the box. I really like how easy the spray bar clicks in and out of the mount. Water sensor clipped on with no hassle. The pod fits in nice and is easy to puncture.

Product looks great and easy to set up. Works well and can tell my toilet bowl is cleaner already. Nice to have it automatic so once it’s set up there’s nothing to worry about!