Shine BathroomReviews of shinebathroom.com

I bought 2 Shine Bathroom Assistants and after about 6 months one of them started to leak all the way around the water bowl base and building up a calcium deposit about half an inch out. Not much longer after that the battery eventually stopped accepting a charge and now it’s completely worthless and won’t work. Now my 2nd Shine Assistant won’t spray at all. I’ve reached out to customer service via email 3 times and messenger because you can’t call them due to them being so busy they can’t answer and never get an actual person to reply. They send me links to troubleshoot problems that don’t help me. I also pay a subscription fee to order unlimited cleaning pods but they have removed the option to order more pods for several months now, preventing me from being able to use the Shine Assistants even if they were working. I’m very unhappy with customer service and products lasting such little time.

First, delivery of product was very late (nearly a year) Company has been less than adequate at supplying product (pods) required for product to work properly. Now appears they will declare an alternative to bankruptcy.

It just doesn’t do it for me. It is an expensive device that doesn’t work that well and that I feel like I constantly have to deal with to charge a battery, refill water, order cleaning pods, etc. Just use a brush and clean the damn toilet.

They are apparently out of business, we cannot get our cleaning solution paid for annually. :(

Reported a broken spray arm and was told a new one would be sent, but I never got a shipping notice and nothing arrived.

Have not been able to order refills have emailed and received no reponse.

Company no longer replies to emails or from within the app. Can no longer get on their website to order pods. The app itself and devices still work for me; I fill up with a vinegar/water mixture.. that's all the pods were, anyway.

Decent product idea, poor execution. The device works well with only a few flaws. The solution does its job. The customer service is ok, but the people are awesome. I'm beyond irritated that shine is going bankrupt and my last order of pods hasn't been fulfilled. I wish these things didn't depend on AWS so they could still be used once the service contract ends. I have had connection issues and the device sprays every time I use the bidet. If they added a "spray after x minutes past recent flush" option in the app instead of focusing on alexa integration, that would be awesome. Unfortunately, unless they come back from the brink of company death, that will never happen and it makes me sad.