Shine BathroomReviews of shinebathroom.com

I received my order and I love it and it was well worth the wait! Received a call from Wes today who answered all of my questions. Extremely satisfied. Updated my initial review today 09/06/21. Very happy customer!

After waiting a year and 2 months for my unit and seeing them advertise 2 day turnaround for new orders when I and MANY others still hadn't received their's ordered more than 1 year ago, I finally got my two units. The renewal date on my sub is June. I got these at the very end of AUGUST! I was promised six months of pods on top of my sub. No indication of this anywhere. Both units are defective. One doesn't charge. The other worked twice after calibration and not at all after that. The quick start guides mentions support chat. It doesn't even exist. Calls to support are unanswered. Messages left on the support line are unanswered. Text messages are left unanswered. Emails are left unanswered. Support requests made through the web page, remain, unanswered. God forbid you need support with this device because you aren't going to get it. EDIT: from 1 star to 2. (let's see if we can't improve more!) After the response I looked and indeed there is email responses in spam that came about the same time I posted the above part. It did take 3 days to get an answer to my initial question (App says to flush to calibrate and doesn't tell you what to do if you have a dual flush toilet (Short flush)) I have set up and had a Zoom meeting with a tech agent. After 45 mins it seems one device is defective and I'm getting a replacement and the other is still not working but ""their engineers" "are working on it". This device connects to the internet and its finer workings are controlled remotely. This makes me wonder what would happen to the device if Shine ever goes out of business. I look forward to one day having working units but, I feel that this product is not mature enough to handle anything but the most straightforward plumbing situations. In my case bidets are presenting a problem that I hope they will get around. Support was friendly easy to understand and knowledgeable but I still have 0 of 2 units working. It apparently should take approx 2 weeks to get my replacement unit. In 2 days tech support is going to call me to see if the fixes (about to be remotely applied on the other unit not being replaced) worked or not. Fingers crossed. Edit 2: (two to three stars: More if new feature is rolled out, stay tuned) Got support call this morning. Their engineers can't make these units work with the water pressure going to our toilets. Shine is refunding us and letting us keep the units. The units are not functional right now but they tell us that we will be able to set them up using a timed feature that they will be rolling out in a months time.

Ordered 2 of these in December 2019 on Kickstarter campaign. Finally received after many delays in June 2021. Glad to receive as very excited about this product, but it doesn't work. Tried to set up on Samsung Galaxy S21 Android phone and will not connect (yes, am using the 2.4Ghz network as suggested). Also does not connect on even older Samsung Galaxy Tab S6. Hangs on connection screen and does not proceed further. Contacted Customer Service on June 13 and didn't receive a response until June 24. Their response: "My apologies for the delayed response, our Customer Support Team has seen increase in customer support requests over the past few days" (That should tell you a lot right there) "We're currently looking into a connection issue with the Samsung Galaxy S21 and our servers. Once we have an update or a fix I can follow up with you via email". Then a further message on June 29: "Our engineering team is working on a resolution and should have the fix coming soon with an Android update towards the end of next week. Thank you for you patience while we resolve these errors." That was 2 months ago and I have not received any updates since, and the product is still not working. In addition, the app has been updated and now includes a pop up screen explaining dosing of the pods, which has a green Get Started button which does nothing and you cannot back out of it, so when you get to that point, the app is essentially useless. I'm checking to make sure I'm in the 90 day return window and will reluctantly be returning both of these as this was an expensive mistake to order a product that does not work with >12 month old technology. Very disappointing. Oh, and should point out that I also signed up for the 1 year pod package and never received that, or the toilet mount I also ordered and to add insult to injury they just emailed me inviting me to "upgrade my experience" by ordering both those things, despite not actually sending me the items I already paid for. I would have settled for them helping to get these lemons actually working.

Excellent product - worked as described. Only issue is the tubing from the unit to the toilet bowl became a chew toy for my cat, resulting in multiple replacement tubes. Recommend mounting the unit if you have curious pets.

This company and its customer service are horrible. They took my money a year ago and now their customer service department sends me bogus updates. Buyer beware!!!

Overall, a good product. I’ve had a few glitches that were quickly addressed by the support team, and it lacks a 5 star review due to missing promised features (such as Alexa integration). I’m told this is definitely in development. 5+ stars, however, for the helpful and available support team.

A toilet cleaner that works! Despite there's a long way ahead of improving the cleaner and the app that controls it, it actually works and automatically cleans the toilet bowl! I'm glad I don't need to waste my time cleaning it anymore!

Pretty easy setup overall and product does work as intended! Once the software quirks get ironed out, the data should be more accurate and the UI will run a bit more smoothly, I'd imagine. I'd love to see Alexa support soon, along with a manual clean cycle I can give my Shine to run on its own, and even a scented cleaning spray would be very welcome!