Shine BathroomReviews of shinebathroom.com

This product is still in pre release....so there will be small issues...however the team is keen to listen and then work on resolving any new issues or bugs. Easy to work with

Product arrived when promised and exactly as described. I bought 3 of them, and all 3 are performing well. I haven’t cleaned a toilet in the past six weeks yet all bowls are still clean. We are using one pod in two if the bathrooms, and two pods in out busiest bathroom. Definitely a time saver and simple to set up!

Received the unit on a Friday and tried to set up. After creating an account, their APP could not find the account. Created, recreated and them some many times. with no luck. Called and texted 'Customer Service' with no luck. Last call of the day was at 5:50 pm EST and no luck. No posting of customer service hours. But 5:50 EST is 2:50 PM Pacific and no on there. No weekend support at all. Finally reached someone late Monday Morning. They could not answer my question and sent a link for a video call. Only position on Monday was 4PM. Left work early to be home to take the video call and no one called. Finally someone called and on phone and said they could help via phone call. It is very apparent that they are having serious problems with the unit and they were very testy. They told me that to set up an APP account, all entries MUST be Lower Case??? Where does it say that in the tiny manual, NO WHERE. "They are working on that" and all the other issues. WHY promote a device with out it working or without the APP working. They should only expect BAD reviews. On top of that, no indication whether it is even working. I guess time will tell. Also paid up front for the pods and no indication in the APP that that was done. Buyer BEWARE.

I can't be sure of the depth of the lies Shine has told about their device. The app is unfinished and offers no control over the device whatsoever. You cannot even identify whether the device worked correctly or not, so there's no way it has any AI built into it. AI can only learn if it knows whether or not it guessed correctly. There is no built in leak detection as claimed by the company. The device routinely sprays the cleaning fluid while I am using the toilet because it cannot tell the difference between the bidet and a toilet flush. Customer support is useless. I think the bathroom assistant basically works on a timer, which is not AI. Expensive, useless device that also has not made any difference in how clean my toilet stays for how long. Complete and total fraud. In the process of trying to return the item and have my money refunded, but they have even made that nearly impossible. Stay away.

It was a hassle getting the product but the customer service stepped up and expedited my receiving the product and after about 2 weeks it looks to be doing the job it was designed to do. We are very happy with it and currently you can lock in the "unlimited pods" subsccription for $25 a year.. definitely worth that to be able to check this "not fun" task off your list!

I received my unit over a week ago. It was very easy to setup once I bought the proper charging chord. It connected to my Wi-Fi on first try and has not stopped working since. When they get all the app information working I think this will be a really good product. I was able to start my prepaid unlimited pod delivery right in the app and it is showing shipped out by FedEx but will not make it on the delivery date it says. I also have a mounting bracket that I have not received yet and I contacted customer service today about that. They usually get back to me in 24 hours.

Such good customer service! The team replies almost instantly, if not the same day or the next one. There are numerous ways to contact them including text messages, video calls or emails. The product has gorgeous design, including a beautiful logo. The efficacy of the product is pretty good for the month that I have had it so far. The best thing is you don't have to use any caustic products or chlorine - I've had to use the brush maybe twice in the last month - without using any product to break the hard water stains down. And don't forget this is just their first product - next versions will be mindblowing.

I just received my unit, so I'll reserve my option about the effectiveness of the cleaning solution for a later review. Overall, the setup experience was good. There definitely needs to be support for 5/5g networks as most folks have that now (or at least provide another workaround). Other that the server connection, the instructions and install was straightforward. Hopefully, all the kinks will get worked out over time. I think this will a great product if it works as advertised.