SheplersReviews of sheplers.com

I ordered a pair of boots and a pair of Miss Me jeans. Boots were great but jeans are a size too big. When I went on site to return/exchange my jeans my order number kept being rejected. So I then sent an email to their customer service to please help me organise an exchange. My emails are continuously being rejected as spam?? Even though I have an account with them. I’m thinking that this is also happening to everyone else who is complaining about a lack of customer service. Still no luck contacting them! Not great.

I am a london UK based customer who has just received my first order from Sheplers, and I absolutely loved the experience!! From purchase date thru delivery in London UK, it took less than 2 weeks which is perfectly acceptable being items shipped from US locations!! Above all, I just got the utmost high quality and BEAUTIFUL Kobler leather vest!! It absolutely conveys all mesmerising beauty, classical and unique western/frontier aesthetic power! Thanks a lot Sheplers/Kobler!! ...and be assured that you have just got yourselves a permanent western european customer, who will also recommend your services and products as much as I can in this side of the Atlantic!! I will continue to shop with Sheplers with absolute trust at all fronts!! Thanks!! Ed

I’d give this place a 000000 if there was a way to do it. Worst customer service EVER! Sent me the wrong merchandise & instead, sent me a kids jacket & they were supposed to send me the correct order, but never did & never even gave me an order number. Each time I call, no one has a clue as to when the items will be shipped. Waiting on a return call from them right now. This has been going on for almost two weeks now. TAKE YOUR BUISNESS ELSEWHERE!! This place is the worst.

This company doubled the amount of money for hold on my card. My order was for 300 dollars, but they held $600 for multiple days. And I called they had no idea what I was talking about. The way they go about holding your money when you order is scandalous. I disputed it with my bank as fraud. Quite honestly this company is dishonest.

Absolute clown show. The jeans I ordered arrived four days later than they were supposed to and they were the wrong size. Even though it was their mistake, I was charged $10 to return them with no option for replacement. This wasn’t even an average rated experience. Poor customer service, poor quality all around. Will never shop here again, I’d rather wear $22 jeans from Walmart. If you value the money you earn, avoid this clown show at all cost.

Avoid Sheplers.com like the plague, and not just any plague , a plague that scorches your skin causes your hair to fall out and your brain to melt! Yes , I kid you not it really is that bad. Do not order from them unless you like writing back and forth via email for days to rude customer service reps because you’re order which stated it would ship “next business day” has still not shipped over a week later. Prepare for false tracking numbers , lame excuses, pointing fingers basically calling you ignorant , waiting weeks on your order to arrive, and not being able to return it without paying return shipping and a restocking fee. The first year I ordered from them I ordered show wear for my daughter for our fair it was delayed 3 weeks and arrived after our fair, not due to a postal delay due to a shipping delay. I offered grace and gave them a second chance this year and I’m in the exact same situation. It will again arrive after our fair. Lesson learned. I’ve been told it shipped on the 1st and the 5th and they have provided multiple tracking numbers that are invalid. I called the shipping company and they said the items have never been dropped off and that the labels were just created. I would highly recommend staying away from Sheplers.com and any website associated to them.

customer service was absolutely rude about my order. I needed a refund due to the fact, on the website the hat was 40.00; turns out it's 87.99. the lady while on the phone with customer service deserves to be fired.

I ordered three items. A white Western shirt $24.99 And two pairs of jeans $39.99. When I received the items the shirt had $19.99 on the price tag and each of the jeans had $25.99 on the price tags. When I called to tell them the response was " we send items from our store and no we don't price guarantee" I will never buy from them again!