SheplersReviews of sheplers.com

Tried to order a pair of boots, when i placed order, my card was declined, however I knew there was ample money there to cover order, upon investigation I discovered they HAD indeed deducted the funds from my account. Now I am having hell getting my money back, I have been told by three associates that it has been taken care of however the money has Not been returned...avoid this company and Boot Barn as well, they are the same company and they are thieves,and I will be filing a complaint with the BBB as well as the federal trade commission.

Hı…I’ve ordered 04 items on 04/Feb/2025 yet shıpment stıll no show & emails send to boot barn yet no reply from them & could someone please assist with the above issues…Thank you very much.assist to

I order a pair of Stetson cowboy boots. They were apparently worn at one time. Sent them pictures of the boots. Sheplers had no care in the world. I would not recommend buying anything from them.

I ordered for the very first t8me from Sheplars/boot barn I've never heard of this company but I ordered a pair of shoes for a family member for Christmas i recieved my item not really inspecting it before wrapping for Christmas I took out about a week b3fore to wrap it in opened the very large box that had a 6.5 shoe in it for a women and to my surprise the "clearance" on the shoe was pretty much a difference of about 30-35$ of what I paid online for the item so it was discounted in the store but not online ok to me whatever it is what it is but what bothered me was these shoes were clearly worn the soles on the bottom were worn and dirty and the inside clearly worn because it had lint in it from a pair of socks I called the company to complain and 1. After speaking to a representative for my complaint of a worn pair of shoes I asked to speak to a manager and the manager would not speak to me he/ she refused they wouldn't send a new pair out either unless they hey the old ones in return and refused to exchange the pair of shoes for the price that was on them and not give me the difference in money back I WILL NEVER BUY FROM THIS COMPANY AGAIN AND REFUSE TO ORDER ANYTHING

I bought a jacket in south Korea. But it has been 3 weeks and the item has not been delivered to DHL. I sent an email to complain but they are blocked and do not answer the phone. I think I have been scammed. I warn you. Do not access this site ever.

Have purchased on line several times from Sheplers/Boot Barn, have always ordered the size I normally wear. Every product I have received did not fit. They were to small. Return process is terrible. Calling customer service is terribly frustrating. You are told stuff that is not true by customer service agents. My current return was received by Sheplers/Boot Barn according to UPS tracking 3 days ago and they have still not processed my return to credit my credit card back. When you call all you get are excuses from Customer Service. They just tell you whatever to get you off the phone. This is the last time I will ever make a purchase from Sheplers/Boot Barn

I have been looking for a pair of western work boots for a long time now but couldn't find any small enough for me (UK3)- I was so happy to find that Sheplers stock steel toe in a US5.5!! ordered my boots and they arrived just a few days after! fantastic service!

Sheplers and Boot Barn have been FANTASTIC to work with. Ordered 3 pair of boots from Boot Barn online. Picked them up and tried them on, they were too big. I took them back to Boot Barn and they were very easy to work with to return them. Not the first bit of hassle. I tried on many boots in the store and then purchased a pair. After a few days I went back online to Boot Barn but could not find the Laredo boots I wanted so I ended up at Sheplers website. They had different brands than their sister store Boot Barn. Sheplers had many Laredo boots and they said if I didn't like them to take back to Boot Barn. I ended up ordering 4 pair of boots at Sheplers. They shipped very fast and the selection was great. Sheplers had the Laredo brand in many styles and they made the purchase very easy.