SheplersReviews of sheplers.com

Looked at boots at boot barn, terrible customer service went online order from Sheppler, whom I had ordered from in the past many years ago package arrived. It was in a boot barn box which was torn to pieces. The boots had none of the paper or cardboard in them, they were in rough condition. I contact the Shepler about this issue and they sent me two different emails telling me that boot barn is now owned by them and they don’t use original factory boxes they missed the whole point the fact that I got boots that look like they were worn before they were sold to me was the point I now use another company,I’m extremely satisfied with and I will never enter in the doors or webpage of a boot barn or shop at Shepherd again if I could, I would give them no stars

Ordered Keen boots. They did arrive At Boot Barn (what's that about?) but in crushed packing box that was labeled "Twisted X". Hmmmm. No Keen tags on boots (except for Keen logo on sole) or packaging, at all. Were they really Keen? Who knows. I believe they had been previously worn and maybe returned. Might be a Chinese counterfeit of a Keen product, hard to tell. They did fit, so I've got that going for me. BEWARE!!

I placed an order with Sheppler’s on a Monday. By Thursday I noticed they created the shipping label on Monday when I place the order but on Thursday it is still not been shipped. I reached out to ask when it was going to ship and they sent me the shipping label that they had created on that Monday. Since then, I’ve emailed asking when it is going to ship and they are now ghosting me. I don’t understand why it takes over a week to prepare something to ship out or at least reach out to the customer to explain why it hasn’t shipped.

This company is an absolute joke ! I placed an order two weeks ago that still hasn't even been shipped out ( website states 24-48 hours) I've emailed a few times ( I can't look it up as the order numbers thy gave me don't work) and they tell me it's gonna ship out any day now. today I called to see what the heck was going on and the lady told me that both my items are back ordered and they might not even ship out at all. Now I don't have enough time to get replacements before Christmas! I asked her why nobody cared to inform me that my items weren't even available and she got kind of snotty and didn't overly care to address the issue. When I ordered my items, it didn't say anything about it being back ordered. It said both items were in stock. Super not impressed!

If I could give this company 0 stars I would. Customer Service doesn't know anything, and they blame everyone else, rather than taking care of the customer. I have talked to them multiple times and cannot get my money returned for the items I returned in a store. They blame the bank or anyone else they can think of. I guess the money I was supposed to be refunded is lost. Do not order online from this company! If you return the item in a store and have email proof that it processed and then only a partial amount posts to your account, you are out of luck. So if you have money to throw away, shop with this company. NOT AGAIN!

Ordered Ariat boots in EU 13.8.2025. Money went from my bank. Never any confirmation they were sent. Contacted customer service 4 times and every time they just avoided the issue and blamed Ariat not responding them. Maybe Ariat will be interested of this.

I ordered a pair of boots. Im in a wedding at the end of this month. Placed an order it declined my card. I made sure all of my info was correct. The order placed. Never received any confirmation email. Money came out of my banking app. Emailed and called customer service to see what was up. Claimed they couldn’t find it in their system at all. I asked for refund so who knows if I’ll get one.

Ordered 2 pairs of jeans 6/26 to be shipped to local Boot Barn. Received email order was shipped 6/27. Never received a tracking number. 7/2 I went on website to see where order was. Shows it's in the state of Washington. I live in Nevada. Canceled order. Never buying from Sheplers again!!!!!!