ShefReviews of shef.com

My complete order was not delivered and yet they charged me. There is no way to get a hold of any real person and you’re expected to send a text message or leave an email and nobody returned either a very shady business.

I had a good experience in the spring when the company first launched, but now it is terrible. They clearly don't know much about running a business! On my last order the food was awful and inedible and the customer service doesn't care. In addition, in their "chat" they take over an hour for every response. Don't waste your money ordering from them. Any order is a risk of whether it will be good, and if you have an issue they won't help.

OrderShef is a terrible business. If you are thinking of ordering food, they’ll steal your money and steal your food. The customer care is non/existent. You can’t reach them by phone. You can’t reach them by email. Your food will get sent to the wrong address and you won’t get your money back. Nearly $100 worth of food stolen by OrderShef in the guise of a wrong delivery If you invested in this business, I’m sorry because it will fail. I’m looking for how to get the money for my food purchase back. They’re callous.

Great concept but poor execution Customer service does not exist. A simple request is not even read correctly and responded to. after writing back no response to two different emails sent. The dishes on the site are expensive too. The app and website have several glitches and constantly running slow and have errors. Poor experience overall.

Customer service sucks, I say or complain about one thing they respond with something completely different that doesn’t address the issue. ordering in cold weather is safe, not so much in hot weather as I witnessed yesterday. Arrived warm because the cheep insulated bags and two bottles of frozen water dont cut it when it is 90’s out and your driver has been making numerous stops for five hours before getting to you. delivery window sucks - 3-8pm is no good if you want it for dinner that day. Thus, you are eating day old food before you even get to eating. They cancel last minute sometimes which is beyond frustrating and unprofessional. if you find a good shef, then the food is great and some are priced very fairly. Others are priced too high for the small portions. i stick with the same jamaican shef as she has the best prices, portions, food and she is super nice and attentive.

Just pathetic- these jokers took my order, confirmed my order, wrote to me asking me to review the order but never sent it. Then I got a call from doorfash saying the chef wasn’t at the restaurant so it would be cancelled. Customer service don’t respond by phone or email. The time of delivery was : hours- they obviously knew it wasn’t coming but no communication- After I complained and reached out they simply process a refund- no explanation, no apology, no attempt to fix. This business is a clown rodeo - I give it 6 months to waste investor money and be closed- not really trying

I have had a few nice but overly expensive orders delivered. One time the driver misdelivered to the wrong address and a neighbor down the street was kind enough to bring me my food. One time they misdelivered and I was upset to have no food and no way to speak to customer service. I did send an email and they refunded me the next day. As the food gets more and more expensive (as well as how many chefs are sending frozen food, which shef encourages), it gets more difficult to justify ordering from them versus regular takeout/delivery from a restaurant. I’m no longer sure of the benefit.

THEY DESERVE 0 STARS FOR WORST THAN TERRIBLE SERVICE!!!! First time using service and will be last - food NEVER DELIVERED!! Delivery person called to say she cannot find the address - told her I don't know why and she should get better map or directions. CUSTOMER SERVICE IS HORRIBLE - TEXT AND EMAIL THEM TO LET THEM KNOW FOOD NEVER ARRIVED. NO ANSWER