Julia F.
A mixed review
The food is good. The portions are good. The price is good. The delivery window is long and limited and often not accurate

Shef connects busy families with talented local chefs who cook fresh, homemade meals for small groups of nearby households each week. Think of it as having a shared personal chef—you get the care, quality and freshness of a home-cooked meal with the convenience of takeout, often at a better price. Our vetted local chefs handle all the shopping, prep and cooking, then deliver restaurant-quality meals straight to your door. It's a human-centered alternative to meal kits and traditional delivery that puts the heart back into feeding your family, while supporting local food entrepreneurs in your community.
Shef (shef.com) has 192 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Julia F.
The food is good. The portions are good. The price is good. The delivery window is long and limited and often not accurate
Jeff-Massachusetts
My name is Jeff Shapiro, Danvers,MA I like your food quality alot-Not your customer service so much that I ve suspended for two weeks to decide if I ll continue or not. You can see on my account, the continuing difficulty just getting my delivery instructions onto my account. Promised but not yet delivered on the commitment to fix it. I really don’t have the inclination to continue emailing you every time. Furthermore, I don’t appreciate the $8.95 charge to me that somehow goes to your chefs??? Im paying you for a meal delivery service, period. So you taut free delivery but charge my $108.00/year??? Jeff
Response from ShefOct 21, 2026
Sorry for the frustration, Jeff. We’re glad you like the food. Someone from our team will reach out to you directly about your delivery instructions and the fees, so you don’t have to keep emailing.
Gary G.
The meals aren't ballanced. There is too much use of cheap carbohydratess like rice, beans and potatoes. Many of the meals are not good values. However, if you had given me the opportunity to update my credit card before canceling my order I would still be a customer. Visa flagged YOUR company as fraud and declined the charge. I'm now using adifferent meal service.
Response from ShefOct 21, 2026
Sorry to hear this, especially about the payment issue cutting things short before you could update your card! We’d love to make it right. Please reach out to [email protected] so we can look into both concerns.
Gerardo R.
food very tasty and delivery fine. one criticism. it was too spicy for me.
Response from ShefOct 21, 2026
Glad you enjoyed the food overall! Sorry the spice level was too much though. Reach out to [email protected] so we can help find dishes that better match your spice preference next time!
Riza
While there is still room for improvement, I chose Shef specifically to support local community chefs and try their individual specialties. Excited to try the other dishes soon!
Response from ShefOct 21, 2026
So glad you're excited to explore more dishes! We're always working on improving the experience. If you run into any issues along the way, email [email protected] and we'll help out!
loren goodman I’m not this P.
I find using the service difficult and not intuitive whatsoever Food is good but never get what I originally ordered
Response from ShefOct 21, 2026
Sorry the app's been confusing and your orders haven't matched what you picked! That shouldn't happen. Please email [email protected] so we can look into this and make things easier going forward.
Yagnesh
Some food is okay but not a lot of quantity for the price.
Response from ShefSep 14, 2026
Sorry to hear the portion sizes didn't feel worth it! We'd love to hear more specifics so we can pass along feedback. Please reach out to [email protected] anytime.
Charlotte M.
Hate your app! I tried loading it several times and couldn’t get it to work. Therefore I can’t unsubscribe getting your emails and I’ve cancelled my subscription but you still want me to pick meals!!!
Response from ShefSep 14, 2026
So sorry the app's been glitchy and those emails keep coming despite canceling! Please reach out to [email protected] so we can get your subscription and email preferences fully sorted out.