ShefReviews of shef.com

In the last 2 months, every 2-3 weeks, there is a delivery problem-- items missing or whole meals not included; deliveries are hours late. Sometimes a combination of all of the above. It is so rare that an order is correct and on time that my husband has started asking what's missing each week, expecting a problem. And getting in touch with a live rep at Shef now often takes hours. The food is good; the delivery and service are awful. Eventually they will refund the cost of the missing items, but I'd rather get the food I ordered.

I order three meals per week for two people. Invariably, one meal is excellent and one is unacceptable – – either because the portions are so incredibly small or the protein is just a couple of ounces. It’s gotten to the point where this is an unreliable way to plan my week because when the meal is not sufficient, I have to scramble to replace it.

I’m updating my rating because their customer service did get a hold of me, gave me a full refund, and finally picked up their containers. My original review— 1) My first (and only) delivery they didn’t actually deliver any meals. They just gave me 2 sides. 2) They don’t have live customer service, so you have to argue with an AI chatbot while having to cook dinner unexpectedly. 3) I canceled and they still reached out to me like I was subscribed leading to confusion. 4) Never full refunded me after they said they would. 5) I tried to return their containers twice, once while I was canceling and once via a follow up email. The containers were not picked up either time so they charged me $23.

Some portions were very tiny and without flavor. There’s not allot of choices and save each week. No desire to try any not

There is something really strange about this site. When I first logged in and filled out the questions, I was quoted a price of about $55. Then it told me to add the meals that I wanted. I was allowed six. I did so. The price immediately jumped up to almost $100. I had to email them several times asking why this occurred. I also asked what discounts they offer. The answer is NO discounts for anyone. Ouch. The reason for the price increase, they don't seem to know. All they did was instruct me to look at some breakdown. It took a while, it is hidden on the website, but I found it. The breakdown just lists additional costs. No reason. No justification. It just feels like a bait and switch site. ***Update*** You can see the reply that Shef left here. They don't want to discuss this where everyone can see it. They'd rather do that behind closed doors. I have sent them the entire email chain that lead up to this review. I'll let you know if there is anything further.

Missing half my meals this week

For the second time in two months a meal was missing from my delivery. Shef doesn’t do anything to remedy the miss except refund after YOU contact them. Clearly no QC going on in order fulfillment.

Food spilled out.