ShefReviews of shef.com

They didn't deliver the food. The status was failed and no one reached out to fix the problem. Then they say they would give a refund like that makes my food plan for this week complete. They really need to improve their delivery/logistics service.

Overall, the food was not good, and I found hair in one of my meals. I was deeply disappointed about this order.

I didn't get my food delivery on 10/5 and it was very hard to contact the company. I am still waiting on my food and still waiting for a call or message back.

Didn’t you notice that promptly? How much will the charge be, and there were no options for me to select the items.

This company so misrepresent their meals. portions are small (salmon was 2 ounces, route had 6 crawfish tails). crawfish was way too spicy.there is no resemblance to the pictures on the menu versus the actual dishes. Also expensive. STAY Away

Placed an order on their own for me without any advance notification until it was too late to cancel - customer service is awful

On Monday I placed a large order for guests arriving Thursday evening. I ordered enough for leftovers for lunch the next day. On Thursday morning, the delivery was confirmed as expected for 4 pm-6 pm. At 10:30 am, I received a direct message from the chef saying she has to cancel my order. Well, now I’m in a pickle! I have guests arriving and no food! I contacted customer service and explained the situation. They did get back to me quickly, apologizing for the inconvenience, and to make it up to me, they will take $20 off my next order. ARE YOU KIDDING ME! This was not some $35 order; mine was $200. I replied saying that the offer was laughably awful, and suggesting that at the least, they should be offering a comparable dinner for free with free delivery, or better yet, should have been scrambling trying to find a way to replace the order with a different chef. Again I received a quick reply saying they are very sorry but $20 is it. No words.

Not for me, cancel all future orders