Helen
Avoid
Avoid, Avoid!!!!! One star is too much in my opinion very poor quality, complaint chat service is useless- they don’t respond within minutes as stated in chat. I’m so very disappointed and upset- can’t believe I have been fooled! Contacted them via Email they will not accept a return even though I did NOT try item on!!! They offered a measly £4 as a token of goodwill ( what a joke) 😡 please avoid at all costs please do not waste your hard earned money and go to somewhere REPUTABLE.
Response from ShapelyFeb 29, 2024
Hi Helen, I want to sincerely apologize for any inconvenience you may have experienced due to the delay in our responses. We understand that your time is valuable, and I appreciate your patience. Currently, we are in the process of addressing a higher-than-usual volume of support inquiries, which has led to a temporary backlog. Would you mind sending us your information or sending us an email again so we can better assist you?


