ShapelyWe specialise in figure sculpting, ultra comfortable shapewear!
Shapely (shapelyco.com) has 645 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
645 approved reviews, newest moderated first
WW
The products are poor quality and they don’t respond to emails. I have emailed multiple times about setting up a return but have not heard back. Absolutely ridiculous.
Response from ShapelyMar 7, 2024
Hi there, Sorry to hear about what happened. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.
Onica M.
I regret ever ordering with shapely they take time to respond to my emails, I have not received my order till to date I ordered on the 16 Feb 2024. I wanted the bodysuit for my function I was told it takes 7 to 14 days to be delivered. I am not even updated as to why the order it’s delaying
Response from ShapelyMar 7, 2024
Hi Onica, I sincerely apologize for any inconvenience you may have experienced due to the delay in our response. We understand that your time is valuable, and I appreciate your patience as we are in the process of addressing a higher-than-usual volume of support inquiries, which has led to a temporary backlog. Rest assured we are doing our best to deliver your order as soon as possible.
Lorraine D.
Awful customer service. Will exchange an item but will not refund for hygiene reasons. How does that make sense? I have written 7 emails with no satisfactory response. Do not order from them.
Response from ShapelyMar 7, 2024
Hi Lorraine, We know how frustrating it can be and we humbly ask for your kindness and understanding. I advised our team to immediately respond to your email. We appreciate your patience.
Guest
I am still waiting for my order to arrive. It has been over two weeks. I have tried to contact the company as the tracking says its out for delivery and each day it fails to arrive. Its really disappointing that i have contacted them via chat and email and no one has yet got back to me. Lets see if my order ever arrives!
Response from ShapelyMar 7, 2024
Hi there, Sorry to hear you haven't received your order yet. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.
Catherine L.
I should have read the reviews before placing an order. I foolishly placed a large order for 2 stomach control pants and a body suite. Absolutely crap. Does not work as stated. Let me tell you now this is awful....it does not cover up your breasts and the body suit does not 'snatch in' your wait to give you an hour glass figure at all. I am a size 12 and it didn't make any difference what so ever. I actually feel humiliated for even giving this product a chance. No, they do not give refunds but offer an exchange or store credit (not helpful really) but I will say that customer services did reply to me the very next day. I feel robbed basically.
Response from ShapelyMar 7, 2024
Hi Catherine, So sorry it didn't live up to your expectations. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.
Praxist Learning D.
This is a scam. The underwear is poor quality and they refuse refunds. After several emails they offered a full refund if I paid for the product return. I have contacted my credit card company and they are investigating I suggest others do the same. The return address is a private home! Eventually after 6 emails and because I was able to provide photographic evidence of the original advert I am now awaiting a refund. It should not have been this hard.
Response from ShapelyMar 7, 2024
Hi there, Sorry to hear that you are not happy with your order. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.
Samantha T.
Been waiting a day and half on chat . Emailed sent message on messenger sent and no reply . Come on if u don’t want people thinking your ripping them off reply to your messages your very quick to take money . I can’t tell you what product is like as mines not arrived yet . I’m actually wanting my money back as I’m in shock off the customer service which worries me if this product doesn’t fit
Response from ShapelyMar 7, 2024
Hi Samantha, I hear you. Let's sort it out. I can see here that we already canceled your order as per your request, please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Should there be anything we may further do to help make your experience better, please let us know.
Janet H.
Scam! Ordered from this company but No goods have arrived and no one will answer emails or Chat robot. Order just says in transit. Avoid at all costs. 😡
Response from ShapelyMar 7, 2024
Hi Janet, Sorry to keep you waiting. We're definitely not a scam. I can see that we responded to your email inquiry and your order has been delivered. Please let me know if there's anything else I can do to help 💖