ShapelyReviews of shapelyco.com

Got no where with customer service by email nor their live chat Bot nonsense . I now realize that there was no point to even trying as there is no refund. Save your money, do not bother ladies.

I would have given zero stars! Badly fitting, no bust support, straps so thin and they slide easily. Very uncomfortable to wear, had to take it off after a couple of hours. Horrible VPL around legs. I bought 2 they’ll go straight to recycling.

Horrendous company. I wish I’d have read the reviews before ordering. I ordered the body suit which is not fit for purpose and definitely not the described size on the website. It barely reaches my torso. The returns policy states that the product has to meet a certain criteria for return which mine did. I was also offered the 20% refund but it states that as a small company they do not provide a cash refund. As the product is not as described, under the consumer rights act they have a responsibility to accept a return as their policy advises. I have sent multiple emails requesting their address as if I do not receive a refund I will start legal action. They have ignored all emails with requests of an address to send legal documents to. As their response below they do accept returns and do provide refunds so do not take no for an answer. They have advised that a refund will be issued, yet to receive it.

Trying to contact the company for a refund and no joy. No response to emails and no response on the chat. It's not that easy as stated for a refund!

Absolutely avoid this company at all costs total scam I received items tried one on over underwear as stated they do not fit. Illegal not offering refunds goes against on line selling rules for which I will be reporting them. Sent 3 emails no response and tried 3 times with their chat bot and had no response.

I wish I read the reviews before buying. Waste of money dose not shape your body primark and shien are better quality.

Cheap rubbish shipped from China! States ‘easy returns’ most definitely not easy & apparently non-refundable! I pointed out nowhere does it state I wouldn’t get a refund and how negative the reviews are apparently Sofia at customer service ‘totally understands’…..email below: Thank you for getting back to me. Appreciate it! I totally understand you. Unfortunately, we're super clear about our return policy. Here's the best I can do for you, as a gesture of goodwill- I would love to offer you a 20% refund with no obligation to return your order. Please let me know so I can process the refund as soon as possible.

I can only echo the 1 star reviews below - this is a scam drop shopping company sending out poor quality products and operating an illegal ‘no cash refund’ policy for online goods based on spurious references to ‘hygiene’ despite their instructions to try on over knickers in order to be able to return the items. Reporting this and their also illegal permanent ‘sales’ to trading standards while pursuing a full cash refund. Appalling.