Alex M.
Nightmare Returns
Product wasn't suitable which in of itself isn't an issue as that's the risk you take when buying online. However, the returns process is an absolute nightmare and the only offer is store credit or gift voucher. Customer service take forever to respond trying to run out the clock on the returns time. For those struggling to get your money back, just post items tracked and signed for back to the address on the website and provide customer service with the tracking details. They'll soon refund the money (took about five days total).
Response from ShapelyMar 21, 2024
Hi Alex, I want to sincerely apologize for any inconvenience you may have experienced due to the delay in our response. We understand that your time is valuable, and I appreciate your patience. We are in the process of addressing a higher-than-usual volume of support inquiries, which has led to a temporary backlog. Please accept our apologies for any frustration this may cause.


