shanandtoadShan and Toad is the premier destination for the most fashion-forward kidswear. We offer a unique selection of designer brands along side the hottest emerging designers.
shanandtoad (shanandtoad.com) has 224 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Emily
Shoes arrived, but were absolutely filthy and covered in dust and needed wiped down.
Response from shanandtoadAug 30, 2021
We are so sorry that you have received your order in that condition. This is such a rare issue and we sincerely apologize for the inconvenience. We'll make sure that this will not happen again! I hope you can give us another chance.
hyungsik K.
The product power is good and there is a wide range of design brands to choose from. We hope that you will be mindful of changes in your customers. The level of the customer is rising as well as the product power.
kspanko
Seriously, our most favorite shop and I’ve never even been to it! Ordering online is super easy and delivery is fast. Their sales are AMAZING and customer service is above and beyond.
Response from shanandtoadAug 20, 2021
Thanks so much for your amazing review. I am so appreciative! So happy that you are happy with your order and customer service. We try our best! Hope you love everything you have bought. Enjoy the rest of summer! Shana x
s R.
Shana was so helpful with sizing info and order changes. highly recommended Cutest clothes
Response from shanandtoadAug 20, 2021
Happy to help and sort out the right sizes for you. Hope you love your new things!
Sarah T.
Price in cart was different than price on item. I contacted live help and she was not apologetic and offered nothing. Sad because I really wanted the item and was ready to use my $10 new customer code.
Response from shanandtoadAug 18, 2021
Hi Ms. Sarah, I am sorry about your disappointment and for any confusion. There are a few brands wherein the prices differ depends on the size - the bigger the size, the higher the price. I assume this is what had happened. But when you change the size, the corresponding price will reflect accordingly. I hope this clarifies your concern. If I can help you with anything else, please let us know and we'll do our best to help you.
riki M.
great products!! great prices!!! great service!!!
Response from shanandtoadAug 18, 2021
Thank you for your kinds words and feedback, Ms. Riki! Happy to hear that you love the products and services we provide! We're working our best to provide more beautiful products and we can't wait to share them! Looking forward to your next order :)
rivky F.
Fast shipping and beautiful clothes I just wish you would have regular returns . Thank you
Response from shanandtoadAug 16, 2021
Hi Ms. Rivky, thank you for your feedback. We value our customers’ feedback as we keep on searching for ways to improve our customer's shopping experience. However, at this point, we cannot afford to offer free returns and cannot sustain large volume returns like big retailers since we are only a small boutique. Thank you for understanding and we are sorry for any inconvenience.
Xavier Imbert X.
Excellent !!
Response from shanandtoadAug 20, 2021
So happy you love our shop! Hope you love your new things!!
