Quan J.
Got wrong color and stuck with store credit
I ordered a Rosebella blue peter jeans on sale. The color of the jeans in real life is day and night different than the photo they provided. The image online is a mid-tone solid blue. The one I received is super light blue with ashy white washed pattern. I contacted them for return and they refuse despite they admitted the colors are very different. Update my response to Shanandtoad: After I contacted them second time and asked for return exception for store credit, they agreed to accept return. However it is $42 jeans, they asked me to pay $30 for sending back the jeans for the mis-information they choose to offer to the customer when they packed and shipped out the item. $42 minus $30, I will get $12 store credit for all the hassles during this whole process for the mis-information and fault they choose to put on their customer. Update: After I post the original review, they agreed to issue me store credit and no need to ship it back.
Response from shanandtoadSep 11, 2024
Hi Ms. Quan, we are sorry for this experience. We strive to ensure that the images on our website accurately represent our products, however there are instances that the photos provided by the brands have slight variations especially the color due to the lightning. We have made an exception to return the item for a store credit, but we did not hear back from you. We hope you can respond to our email so we can sort out the issue. We apologize again for any inconvenience caused and we truly appreciate your understanding.