CatS
Not a fan of the deceptive marketing, clothes will eventually arrive
The positives about my orders over the years from Shan and Toad: the items eventually arrived. The negatives: shipping has (for as long as I have been ordering from them, which goes back some years) taken ages. They have always fronted as a U.S. based company, but every order has always arrived from India. Most recently, this has meant being hit with unexpected charges when the order arrives stateside - even though their website, bio, FAQ and social media presence is all represented as "based in the U.S." When I contacted them about this they never replied - which is pretty consistent with their absent customer service. They did at one time have an address that gave a Google street view of a warehouse in CA. They are slightly less deceptive now and if you dig on their website you can see they have a statement about moving everything to India.
Response from shanandtoadJun 8, 2026
Thank you for your feedback. While we respect your right to share your experience, several statements in your review are inaccurate and we would like to clarify them for future customers. Shan and Toad is a U.S.-owned company, but we have not represented ourselves as shipping from the United States since relocating our warehouse operations in 2020. Our FAQ clearly states that orders are shipped from New Delhi, India, and this information has been publicly available on our website for years. We also clearly disclose that international orders may be subject to local import duties and taxes, which are the responsibility of the recipient. This information is included on our website and acknowledged during the checkout process by customers placing international orders. Regarding customer service, we take great pride in responding to customer inquiries and carefully assisting shoppers throughout the ordering process. We are therefore disappointed to read your characterization of our support team. We understand that customs charges and delivery timelines can be frustrating, and we regret that your experience did not meet your expectations. However, we believe it is important that customers have an accurate understanding of the information that is provided before purchase. We appreciate your business over the years and wish you all the best.