Sevenesy is a family-owned jewelry brand based in New York, creating pieces designed to help women feel more confident and noticed, while making gifting more meaningful.
Sevenesy (sevenesy.com) has 165 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Also known as
sevenesy.com
Website
sevenesy.com
Category
Jewelry & Watches
Location
New York City, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I ordered January 9th Order #30001 it said 2-4 days which was a lie it’s now January 27th I haven’t heard a single word back and idk what to do what a rip off
Response from SevenesyFeb 13, 2026
Dear Carter,
We’re really sorry to hear about your experience.
Please send us a direct message with your order number so we can check the tracking details and provide you with a clear update right away. If there has been an issue or unexpected delay, we will make it right.
We appreciate your patience and the chance to resolve this for you.
With love,
Sevenesy
TL
Theo L.
Saw the company on TikTok last year
Saw the company on TikTok last year, 108k followers, so promising result. I ordered the deluxe ring, which had gone viral with now over 15 million views. Everything was great recieved the ring a little while later to give to my partner on our holiday for her birthday. The ring looked great. Scroll to late that year December ish I think she told me one of them gems had come out. I was very disappointed with this as the ring hadn't even lasted a year before it had a fault/broken. We are broken up, so I guess it really isn't my issue now, but at the same time, it was a present, and I feel awful. So I contacted them via the website, Instagram, also not one reply from the company. They completely ignored 'If you have any questions or need assistance, please fill out this contact form, and your personal assistant will reply as soon as possible, usually within 24–48 hours' on the website. My now ex-partner has a broken ring which had a warranty, but cannot use it because the company has not replied to any messages.
Response from SevenesyFeb 13, 2026
Dear Theo,
We’re sorry to hear about this experience and truly appreciate you sharing it.
All of our jewelry is covered under a 3-Year Warranty. If a stone falls out during normal wear, that is absolutely something we take care of. We either repair, replace, or resolve the issue accordingly, that is our commitment.
Even if time has passed, the warranty still applies within the 3-year coverage period. Please send us a direct message with the order details so we can prioritize this and arrange a proper resolution for you.
We stand behind our products and are happy to make this right.
With love,
Sevenesy
KJ
Kalina J.
Beyond upset
I am extremely frustrated with this company. My girlfriend had bought me a promise ring for Christmas, unfortunately the ring was too big, when we contacted them about returning the item they responded and provided us with instructions and an address. We sent the ring back (had to pay shipping) the beginning of January. It is now about to be a month and we have since been completely ghosted by the company and the helper who had originally emailed us. My girlfriend and I have sent numerous emails and still nothing. Now we are left without the item and no refund. Do not buy from this company!!!!
Response from SevenesyFeb 13, 2026
Dear Kalina,
We’re truly sorry to hear how frustrating this has been, that is not the experience we want for anyone.
If the ring was returned to our New York returns address at the beginning of January, it may still be in transit or pending processing at our facility. Once a return is delivered to our New York location, please allow several business days for inspection.
Please send us a direct message with the return tracking number and order details so we can confirm delivery to our New York address and prioritize your refund immediately.
We’re here to resolve this properly and appreciate the opportunity to make it right.
With love,
Sevenesy
ED
elexia D.
My boyfriend ordered me the deluxe ring…
My boyfriend ordered me the deluxe ring for our anniversary if came two weeks late after our anniversary already passed, when I got the ring Friday December 9th my finger started turning green immediately after wearing it I could also see the rings itself which had green all around it I have videos and pictures the next day the ring was already starting too tarnish mind you it’s been 3 full days , I want a full refund they are scamming people and saling fake costume jewelry you could buy off SHEIN for two dollars it’s horrible there’s no excuse for this other than their scamming there hard working customers and should be ashamed I will be making a report and proving all the other reviews and people they have scammed also all the reviews they try deleting and hiding I will also be leaving reviews on tik tok, instagram, facebook, whatever site I need to just to make sure they are not able to keep scamming people I don’t know why people don’t this stuff seriously.
Response from SevenesyFeb 13, 2026
Dear Elexia,
We’re very sorry to hear about your experience and truly understand how disappointing that must feel especially since this was an anniversary gift.
All of our jewelry in Europe is handcrafted using fine materials such as 925 sterling silver and 18K gold plating. With plated jewelry, it’s important to note that sterling silver can naturally oxidize or darken over time depending on skin chemistry, moisture, and environmental exposure. In rare cases, certain skin pH levels can also cause temporary discoloration on the skin.
That said, what you’re describing is not common, and we take concerns like this seriously.
Your piece is covered under our 3-Year Warranty. If there is a material or craftsmanship issue, we will absolutely resolve it by offering a replacement or store credit.
Please send us a direct message with your order number along with the photos or videos mentioned so we can review this immediately and provide a proper resolution.
We stand behind the quality of our jewelry. We’re here to make this right.
With love,
Sevenesy
EL
Ella L.
HORRIBLE. BRING YOUR BUSINESS ANYWHERE ELSE
My boyfriend ordered me a ring from this company as a Christmas gift and when the ring came, it was visibly way too big. We sent it back, and unfortunately had to pay like $40 for shipping on top of the money he spent on the ring, and the company had completely ghosted us since. We never got an exchange or refund. He and I had sent countless emails to the company and the assistant we had spoken with on returning the ring, and have heard absolutely nothing. It felt like we got scammed. All I wanted for so long was a beautiful ring and Sevenesy completely ruined our experience. Do not order from this company. Their sizing charts and customer service are terrible, please bring your business elsewhere.
LS
Laurin S.
Warte seit 2 Wochen auf mein Produkt…
Warte seit 2 Wochen auf mein Produkt und auf eine Antwort vom Kundendienst. Nicht dort kaufen Scam
MJ
Ms J.
I did not receive my package
I did not receive my package, it was delivered to the wrong address by Fedex. Fedex said the could not retrieve the package and I had to contact Sevenesy to file a claim. So far there are 12 messages that I have sent with no response. And no customer service phone number listed for me to call. I would like a refund of the $21.25 payment that I made. I would also like a response to this email on the steps that you are taking to contact Fedex in ref to the package being delivered to the wrong address.
MD
mehmet D.
Order marked as delivered but never received
I placed an order on Sevenesy in January. The order is marked as “delivered” in March, but I never received it.
When I contacted the company, they asked me to pay extra shipping to resend the item, which is unacceptable.
I have already opened a payment dispute via Papara and expect a full refund immediately.
I am sharing this to warn others before ordering.
Response from SevenesyFeb 13, 2026
Dear Mehmet,
Your order was shipped to Turkey in January and marked as delivered in March by the Turkish carrier after being released from customs according to the official tracking information from the shipping carrier.
Once a package is marked as delivered, it means the carrier has confirmed successful delivery to the address provided at checkout. At that point, the delivery process is considered complete on our side.
When you contacted us, we reviewed the tracking details and shared the delivery confirmation with you. As a goodwill gesture, we offered to resend the item. However, since the original shipment was officially delivered, we requested payment only for the new shipping cost “$9” in order to send a replacement. This is standard practice and not an “extra charge” for the original order.
We do not charge customers unfairly, nor do we ignore delivery issues. However, we also cannot issue refunds for orders that are confirmed delivered by the carrier.
We remain available if you would like to resolve this matter constructively.
With love,
Sevenesy
