SesameReviews of sesamecare.com

Easy to see a Dr. without the need to expose myself to even more germs at an office location. I loved this experience.

Really great doctor. He called me and asked some questions— then he called my antibiotics in. I really appreciate him.

Great service, very friendly, courteous and prompt service.. I would definitely recommend to others. I will most definitely will be using Sesame again.

Really listened and gave sound advice

Dr. Suero is amazing. He takes time to listen to your symptoms and discuss them. I have had a few appointments with Doctor Suero and I have nothing but praise and gratefulness for his knowledge. I recommend him as my primary virtual doctor.

Easy to talk to and straight forward. A+ service

scam, or very-scam-like practices. started suddenly being charged $89 a month. did not sign up for anything (had used the service for a on-line medical visit, one time). no memberships indicated on my profile when I logged in. charges also do not coincide with when I had the medical video visit, making me think they deliberately waited some time, and tried to sneak a charge through. I only noticed it after the second monthly charge, and am hoping Amex will work with me to dispute the charge. UPDATE: Sesame reached out to me directly, stating that this was an error in their software, and I should never have been charged. they reversed the charges I had incurred. That being said, when I detected the fraudulent charge (which other consumers may not do), and took the time to to call Sesame and explain my concerns (after and inordinate hold time), the agent on the line claimed not to be able to do anything, and asserted that I *HAD* signed up for this service (but was not able to produce any evidence to corroborate this.) I continue to believe that this was in fact a deliberate element of their business model, but of course cannot prove that. For me personally, after these refunds I am back to breakeven, but remain concerned that this service still has my payment details, and apparently has the ability to use them incorrectly, whether through malice or error.

I scheduled an appointment with therapist Tony Martinez on 12/30/2024 at 11am. The therapist did not show nor did he provide any explanation. At 11:15, I called the customer service line in order to request a refund. The customer service rep refused to process my refund until 11:35. I explained to her that I have other obligations at that time, but she refused to process my refund until 11:35. I asked to speak with a manager, but was refused because she said the manager was unavailable. It was now 11:20, so I asked the rep to again refund my money. She refused. I explained that the money came from my HSA account which only allows medical expenses. Since I was not getting care, I needed to be reimbursed for the expense. She refused. At 11:28 , the rep placed me on hold. She returned to the call at 11:38 and informed me that she will now process my refund. This is not a good service in my opinion. I can truly say that I feel like the service is more interested in my money as opposed to providing care.