ServbankReviews of servbank.com

We had a unique situation with our escrow account and I have some detailed questions when I called. The customer service rep I spoke to was bar far the most knowledgeable person I have interacted with at Servbank. I believe his name was Jameer. He was patient with my questions, gave thorough and accurate answers and just knew what he was talking about. I wish I had a direct line for him that I could call when needed!

We had an insurance claim. We have a mortgage on the house with Servbank worth about 20% of the house. We have to sign the check from the insurance company and mail it to Servbank and they send us a check back, when they feel like it, so we can pay the repairmen. When I got this last check from the insurance company, I called Servbank to ask them where to send the check. They gave me the wrong address! Now, there is check floating around out there for 58k and the servbank people I spoke to today can't be bothered to find it. They want me to ask my insurance company to issue another check. What kind of irresponsible juveniles are you hiring? Are there any grown-ups who will say, "The buck stops here"?

Terrible at communicating - you will have to follow up for information that you require, multiple times. Poor closing procedures - this ties to their terrible communication. A third party has since reached out to me as of July 2025 and I've asked them to confirm who they are prior to providing sensitive personal information. They have not responded.

Hi Representative, I spoke with was very helpful and knowledgeable. He answered all my questions.

Maria, She was a very professional and a very pleasant representative for SERVBANK. Thank You for your help and approach to making customers first. The Servbak Team are always GREAT! God Bless!!

The lady I spoke with today was Maria. She was helpful, knowledgeable, professional and friendly. She was able to quickly answer my question and give me updated information about my mortgage. In the past I have spoken with Ramona, Valerie, Milan, Heather and a young man whose name escapes me. Everyone has been courteous, professional and friendly. I wish the process of getting a live person on the phone was easier and that setting up an account on the portal had been less complicated. I also wish you could get faster responses to requests. Every single thing seems to take 2 to 3 weeks and different people give different information about the same questions. While I give all the service representatives a 5, the company as a whole only gets a 1.

Very helpful, knowledgeable and thorough.

Customer Service