ServbankReviews of servbank.com

Servbank has recently gone to a NON US Based customer service line. I called 1-866-867-0330 and the phone call took 8 minutes to finally get a customer service agent and then the phone call took another 25 minutes due to the language issue.

Kay M was wonderful. During a very stressful time for me she was able to answer all my questions in a way I completely understood. Her knowledge and confidence in discussing my circumstances and situation with my mortgage was so comforting and reassuring that I was doing the right things. Thank you Kay M!! You made my evening so much better ☺️

Had information very quickly. Made it easy to comprehend. Offered options and then did a recap.

Was a pleasure speaking with our representative who helped us through a very difficult and stressful process.

The Ally (ext..0233) I spoke with today on 3/11/2025 cleared up misinformation that was given to me last week. The Ally today was very knowledgeable about the next steps for my approved Mortgage Modification. She was very professional and let me explain my questions in detail. I didn’t feel rushed or my thoughts not heard. She acknowledged condolences for the death of my husband which exhibits human compassion to me. She does a wonderful job. I requested her extension in case my assigned Ally was not Available. I thank Servbank for allowing me the opportunity to do this survey.

They have you by the balls, for sharing your personal information, email, phone number, social security number, bank information to share, then personal stuff. To top it off THEY WON'T DELETE IT, nor STOP sharing. You get spam phone calls, junk emails, your account gets lost and your money for the mortgage is misplaced. How in the world do you misplace over $2gs when it's taken right out of YOUR bank account. I hate these people, they are almost as worse than Tru$#@p.

Mario, a customer service rep, has been helping me untangle a challenging escrow account issue. He listens carefully, responds clearly and is very prompt and efficient. His attention to detail and ability to piece complex puzzle parts together sets him apart from most other customer service agents. He can be trusted to follow up and follow through. He has saved me a lot of time and frustration. It’s not often I get a chance to compliment a genuine pro. Most of the time, I get connected to A I robot -types who have no clues.

I wanted to switch over to bi-weekly payments on my mortgage. The requirements stated that I will have to pay a full month of my mortgage to be enrolled into bi-weekly pay. This payment took place in January. The first bi-weekly payment took place at the beginning of February. I called two weeks later (maybe on Feb 26,2025), because the second payment had not been charged. And the lady helped me did it. But this is happen again in March. I logn in my account i don't see bi weekly so yesterday i called them and I was then told after looking at my account, the bi-weekly payments had been cancelled, not to my authorization, and in order to re-enroll,they said the option you need to pay another full month and haft amount of my mortgage to set up bi-weekly. I dont believe its fair that I have to be penalized for something that was not my fault. I am so disappointed and annoyed about it! I have had a mortgage for many years and never had a company like servbank.