Serentia ShopReviews of serentia-shop.com

Quick response to my questions and concerns. Love the product.

I ordered the Serentia Elixir+ Cream × 2. I like the creamy texture; however, the shade was just a little too dark. I requested an exchange for a lighter shade, and the response from Serentia was quick. They placed a new order at no charge for a lighter shade. Customer service is excellent. I look forward to receiving the new shade.

Let's start off with the makeup. - nothing cakey or powdery. - lightweight and feels like almost like BB cream. - Looks like you're not even wearing any makeup but you are. The colors needed to be a bit darker for me. My skin reacts to most makeups. I'm not sure if this is reactive on my skin just yet. Customer service: - on point with response - will get a free product if you're not satisfied with your original order at no charge to you. - no hassle of box returns or anything. - overall, good experience.

The order took forever to receive. I reached out to customer service and they were very thorough in searching for my package. I ended up receiving it while they were searching for the information. I ordered Ivory and Buff Beige in the 2 for 1 sale they had. The ivory was way too light. I let them know and they immediately allowed an exchange at no cost. Told me to see if a family member or friend would like to try it. I am very impressed with the product myself. It stays all day, has a good coverage that's not cakey and it's light, not heavy feeling. I'm happy with my order and the customer service!

A really lovely product, lovely on the skin, light but good coverage. Lasts all day. Also lasts a long time with everyday usage. Love this product that’s why I’ve re-ordered.

My experience with Serentia Shop was excellent! I send email and next morning I got my reply and my concern addressed and solve !!! Never had that before with any other company! Pleasantly surprised!

Do not waste your money. When you try and get a refund for product they give you this great service but never return you money. They are scammers not only in refunding but with their product does not work at all for an elderly person how the claim. Give them a double 00

Fantastic customer service