Serentia ShopReviews of serentia-shop.com

I received my products and they are way too light. I like the feel of the makeup itself, and would love to exchange. MY ISSUE: The customer service phone number DOES NOT WORK, and their email address is no longer valid!!! They advertise---we will replace/exchange if the color is not correct---but HOW when you cannot even contact them???!!! SCAM?????

Absolutely do not waste your money if you have anything but dry skin. I bought the product, it took forever to arrive. Once I used it, I realised it was oily, didn't give any coverage and slipped off my face within an hour I tried to return it (I had used it once) and was told it was outside the return window.

I purchased a buy 1 get one free Serentia Elixer cream . I tried one of them and unfortunately it wasn’t the right shade, however the other one was just perfect. I emailed them back letting them know that one of the cream didn’t match my skin colour and I asked if I could exchange it for the one that matches my skin colour. I got an email from them right away & they were happy to let me know that they can exchange it with the one I requested for. Can’t wait to receive the other cream soon! I honestly thought it would take them several days for replying back to me . Awesome customer service. Thank you Serentia!

When I had a issue with the wrong shade sent. They did not hesitate to take care of my problem.

First of all I LOVE this product!!! It gives a coverage without looking like anything other than your SKIN!!! Second of all, I tried 3 shades (I took the matching quiz and got 2 different shades- didn’t know how to answer one of the questions so I took it twice). I ordered the two suggested to me and then I tied in another shade that I thought I would like. I emailed customer service after I chose the shade I liked best and they replaced those two with the shade I chose AND said I could keep the other two that didn’t work! I plan on sharing it with my mom bc I KNOW she will love it too!!! Best customer service and BEST product!!!!!

I recently purchased a product from Serentia and initially felt a little disappointed when it arrived because the shade I chose turned out to be too light for my skin. I contacted customer service to ask about returning the item, and I was pleasantly surprised by how quickly and kindly they responded. Instead of simply processing a return, their team offered to send me a replacement shade and asked me to choose the color that would work best for my skin tone. After I selected the new shade, they promptly confirmed that the replacement had been shipped. They also kindly mentioned that I could give the original product to a friend or family member instead of returning it. I thought this was such a thoughtful and customer-friendly gesture. It really shows that they care about their customers’ satisfaction. Congratulations to the Serentia customer service team for such exemplary service!

The product is just as it says your skin but better! I ordered ivory and it was a bit too pale for me. I addressed it with customer service and they got to fixing it right away and just constantly making sure you are a satisfied customer. I'm excited for my slightly darker tone to come and try now because even though the first was a little bit too pale I still loved the coverage. It went on smooth, a little went a long way. It was not and does not get cakey. I also have super sensitive skin and have had no problems thus far. Highly recommend to anyone looking into the product to try themselves. And I'm telling everyone I know about it. Stay blessed 🙏

Ich habe versehentlich die falsche Farbe bestellt . Habe somit nachgefragt was ich deshalb tun kann.Es kam die Antwort das ich meine gewünschte Farbe bekomme und das kostenlos. Die andere Farbe konnte ich behalten. Die Lieferung erfolgte übrigens auch recht schnell. Hut ab vor diesem Kundenservice. Wo gibt es so etwas heute noch. Dieses Unternehmen hat ☆☆☆☆☆+ verdient. Gruss, Sabine L.