Serentia Shop is listed under Cosmetics & Makeup.
Serentia Shop (serentia-shop.com) has 334 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Maria H.
I just received my order today so I cannot say whether I'm happy or not with the product as yet. What I can say is that the customer service I received was exceptional. I will definitely order from this company again. A special thank you to Kim for all of her help with any queries I had.
Nicole C.
Amazing product! Super fast, and attentive customer service response, and exchange for the correct color I needed. I highly recommend this product based on my experience and the quality of the product. I think I found my new favorite foundation!! 😊
Heidi
Customer service is exceptional with order issues…can’t wait to try the product!
Patti C.
I love this product. It feels great on my skin and I thought customer service service was exceptional.
Lucy K.
Great customer service!!!i ordered the wrong shade ,emailed customer service and they responded immediately. They sent a new order said that I could keep the lighter shade and gift them to my friends. THAT is customer service!! I really love this Elixir & Cream! Great product! ❤️Happy
Lorrie D.
I placed the order the first week in December, the package has been in one spot since the order. I reached numerous times and they sent another shipment. Were now at the end of February and I still have yet to receive it. I just want a refund and my account closed. They refuse to do it...This is a scam!! They take your money and run......
Response from Serentia ShopMar 4, 2026
Hi Lorrie, we’re very sorry for the frustration and delay you’ve experienced. Please contact our support team directly so we can review your order, process your refund, and assist with closing your account.
ciara
It takes several weeks to get delivery as the product is coming from so far away but it is worth it! I love this product because it is such excellent coverage and I blend it with my tinted moisturizer to give me the perfect natural looking tone for my skin. It doesn't have a fragrance or SPF and that suits me as I have sensitive skin. I would highly rate this product.
Louise B.
Beware, they will charge you each month if you don't stop them. Had to cancel m credit card.
Response from Serentia ShopMar 4, 2026
Hi Louise, we apologize for the inconvenience this caused. Please reach out to us directly, and we’ll be happy to assist you with your subscription and billing concerns.
