Serentia ShopReviews of serentia-shop.com

I accidentally purchased the wrong shade for my skin tone, but when I reached out to customer service, they were incredibly friendly and professional. They went above and beyond by offering to replace the product with the correct shade free of charge! The product itself is amazing — it made my face feel smooth and gave it a beautiful, lasting glow all day. It’s super easy to apply with no mess at all. I highly recommend this brand to anyone looking for quality and great service. I’ll definitely be purchasing again!

I found it lovely to apply and it definitely does not irritate my skin. I've not once had any flare ups on my skin since using it. The only reason it's not getting a 5 star is because it doesn't stay on all day and doesn't cover red patches completely. Other than that I'll definitely keep using it and I have just ordered for my daughter who is starting to break out in pimples and I know this won't aggravate her skin further. Thank you.

The customer service are so kind and supportive, my order was lost and they sent me a knew one. The product is so good, nice for the face

I received the shade that I ordered but the shade is much lighter for my actual skin. Kim @ Serentia was very helpful and organised another shade to be sent to me at no cost! Such a lovely gesture for their customer to try their products. Highly recommended.

This is the most horrible foundation product I've ever bought . This being the first time I have been refused time after time to getting a refund. The product and its videos are lies. All successful makeup companies have a full refund policy. Regret! Keep your money.

I would advise you NOT TO ORDER from this brand. This so called US based company ships their products from mainland China. Mine arrived with a huge delay. Serentia failed to provide the carrier with my phone number (which I wrote during checkout) and the package was blocked for days. I finally got it today: the package is broken. There’s only one product inside. And it is broken. I almost cut myself opening it. I asked for a refund. I certainly hope I get it. I attached pictures of the broken product. It is by far the worst drop shipping experience I had in years.

Another skin product scam! The product shipped from China — absolutely horrible company and experience. It provides almost no coverage — blemishes, age spots, and other imperfections remain fully visible. It left a white film on my face that gave a shine but also a greasy appearance, making my skin look worse. Social media videos claiming it can cover tattoos, lipstick, or marker lines are AI-generated and not real life — completely misleading. The product packaging also arrived damaged, and the mushroom applicator provided was flimsy and impractical to use. Additionally, the product description is misleading: the website claims it contains only natural ingredients, while the packaging lists different components, including aluminium and several potentially harmful chemicals. The return policy also appears misleading, as it states that unsatisfied customers can return the product, yet this does not seem to be honoured. Also they said that, I am not entitled to return the product.

Love the shade warm honey. Blends perfectly well with my skin tone. I had initially ordered wrong shade, team was very kind allowing me to select the new shade . Worth it.