Serentia ShopReviews of serentia-shop.com

I initially ordered the cream elixir foundation in ivory basing my shade on the model on the website having a similar skin tone. Once the foundation arrived, however, it was like using makeup meant for a Geisha. It was so white my skin looked dead. I was disappointed because I loved the coverage and feel of the product so i reached out to the company for assistance. They immediately offered to replace my products for free and even had me send in a pic to make sure they were sending the proper shade. I ended up accepting buff beige and warm honey, which I think will work much better. Excellent customer service, I highly recommend.

Fantastic very helpful and quick to respond customer service. Kim is great. I purchased an Ivory and a Buff Beige. I went a shade lighter because I read reviews said to go lighter but this was not my experience. The Ivory was far too light. I messaged Kim and mentioned this and she is sending me another Buff Beige for free! The cream itself is lovely. Highly recommend if you're a fan off BB creams and if you don't have a lot of time for your makeup routine. Its not an intense coverage but it's good for daily wear and it doesn't come off like most products. Easy quick application. Would definitely recommend. I was hesitant and I'm glad I took the risk. Will be buying these again.

Beautiful product. Looks natural and feels lightweight. My skin, but better. I just ordered two more!

I think this is a scam fake. I ordered through Youtube advertising but my skin reacted after I used it so I contacted their email. I got no answer for 3 days so I called their number but my phone said "Verison can't complete that number" which means they don't have any number. Also they pretend it's a Korean make up but it's all made in China and it's $1-$2 on Alibaba now. It's a scam

I purchased Serentia’s CC Elixir + Cream after seeing their advertising claims of full coverage for uneven skin tone and pigmentation. Unfortunately, the product did not meet my expectations — even after trying different shades and following their application instructions carefully, it did not provide the coverage shown in their ads. Customer service was polite and did send me a replacement shade, but when that also failed, they refused a full refund because my order was part of their "Buy 1, Get 1 Free" offer. In the end, they only offered a 50% partial refund, which I accepted to move on. The product packaging also arrived damaged, and the mushroom applicator provided was flimsy and not practical to use. Overall, I found the product to be disappointing, and while customer service was responsive, I feel the refund policy is unfair and not truly customer-friendly. I hope Serentia improves both their product quality and their policies.

I like the fact that it's light, doesn't stick to clothes, it rejuvenates and makes your face glow,its the best foundation ever! I like it!

Fantastic customer service. Thank you so much for your speedy reply. I look forward to receiving a free order of a slightly darker cream.

It's a waist of money it doesn't do anything advertised at all. I ended up trying to put loads on because it wasnt do anything it just soaks into the skin. No coverage, its not waterproof, its like putting pound shop moisturiser on very disappointed in this product complete waist of money, it just makes my skin look worse and brings my spots out, it does smell nice but this is a complete scam.