Serentia ShopReviews of serentia-shop.com

I am going through some trauma at the moment with a sick husband. I have always worn makeup and taken care of myself. But lately this has been very difficult. Makeup has always made me feel good. I contacted Serentia to see if they could help out with undereye bag treatment. I know sleep will help, but again, it's hard. I spoke to a lovely lady called Kim. I really felt Kim wanted to help me, and that made me feel so good. So, it's really nice to have someone understand that there are times when you need a helping hand. Kim made me feel good and so very professional in everything she is doing for me. I am so grateful

V good customer service I got different shade but they send me new free of charge

Due to had vitiligo skin problems and really difficult to get the right colour to cover the pigmentation and I have bought 2 different colours unfortunately still didn't match then I seeking for help with Serentia. Theirs services are absolutely amazing and no question at all to my requested for a replacement colour to suit my skin tone. So the kit is on the way now. 5 star service. Thank you

The company is great - Excellent customer service. I liked the product. It is easy to apply. I took 2 shades to make it match my skin (Indian Skin tone) and they were super helpful.

This company is a SCAM. Hands down the worst experience with any company I've ever had! The makeup is absolute trash- cheap, low quality, and looks nothing like what's shown online. False advertising! Good luck ever getting a refund; their customer service is completely useless and unable to resolve any issues. They rely on influencers to hype up their products with misleading videos that don't reflect reality at all. Avoid this scam and save your money.

The best customer service!!! I received my product which works great however was a shade too light. They replaced my order with the correct shade at no additional cost! Will definitely be shopping here again 😊

I got the wrong shade otherwise the product is really good. I applied it on my back of my hand for whole day to see its long lasting effect and it does stay for whole day even I got it wet multiple times. I reached out to customer services and they heard my concern and act on it quickly. The look after this cream is very healthy and I am waiting to apply my right shade on my face. Great product for very reasonable price. I like the way the cream is protected with plastic wrap with holes so it stays covered. It comes with amazing applicator which works perfect to blend it on skin. Overall I love this product. I am waiting for my shade to be delivered. I got wrong shade and I can tell the quality is great.

I found this company so quick and easy to communicate with! I ordered a shade that ended up being too light for my skin tone and when I reached out they immediately sent out the right shade free of charge. Customer service like this is rare and the new shade matches perfectly- I’m loving this product