Serentia ShopReviews of serentia-shop.com

This is my second order. I am impressed with the outstanding customer service I received. Even though the mistake with the color shade was on my end, they handled the situation with great flexibility and went above and beyond to offer a replacement without hesitation. I also accidentally forgot to apply my discount code during checkout, but the team was very understanding and promptly reimbursed the discount amount afterward. They handled everything professionally and with great communication. Their prompt action and willingness to resolve the issue quickly made the entire experience smooth and stress-free. It’s rare to find such dedicated and customer-focused service. I truly appreciate their help and recommend this company for both their products and exceptional support.

Very happy with my experience and product. I have tried many products and nothing has worked as well as this one.

What made my experience great was, to my many questions they kindly answered them with quick responses. And made me feel I was not a burden. Got my blending brush, eagerly waiting on my makeup 🤗

Love it! It covers the brown and red areas on my skin and even makes my larger pores on my cheeks disappear! Shipping did take a long time but worth the wait.

My order was incorrect The company responded extremely quick and ensured that I was satisfied and sent out the correct order. Thank you for making it such a seamless experience. I see that you value your customers.

I bought the creamer, but it did not match my skin, so I emailed the Serentia shop to request a different shade that would match my skin. I got a response back from the company fast, and they will send me the shade that I want. I can't believe they exchanged for me, no question asked, and I don't have to return the wrong shade I ordered. Thank you so much

I was skeptical about the product...was it a scam, was it a real company, did it actually work like the videos show? I read reviews and watched videos and decided to try it even though the sale seemed too good to be true. I wasn't sure what shade I would need so I ordered 2 different shades with the promo. I am so happy I did! Shipping takes a while, but I love the product. I don't break out from it, I have combination skin and don't like "heavy" makeup but want coverage. This is buildable for the coverage you prefer and bendable. I use a brush instead of the sponge they send (the sponge is not great quality). It lasts all day. I contacted customer service because the other shade I ordered was too light and they were fantastic! They replied right away and are sending me the color I need with no issues. I will be sharing this with everyone I know. There is a light "rosey" scent to the product, but it's not offensive and it dissipates quickly. The texture is smooth and almost moisturizing. It doesn't settle into my fine lines as much as most products and is easy to refresh. Highly Recommended!!! have tried A LOT of makeup and I say that I am above average when it comes to makeup usage and knowledge.

Excellent product, my skin does not dry out after a few hours