Serentia ShopReviews of serentia-shop.com

Ordered a few time and very happy with products, suit my very sensitive skin.Customer service excellent when needed and quick service. Very happy

The Company offers an excellent help to the costumer. In my case I ordered a wrong color to the product, I talked to them and they prompt corrected my mistake sending me the right color. The product does what is announced, leaves the skin with a soft and hydrated feeling. The product takes a little long to arrive. Be patient.

I did order a shade to light (Buff Beige) in the beginning but then reordered the correct shade which for me is Warm Honey. Today I came across 3 jars of it and sent them an email asking if it would be possible to exchange them. They responded immediately, even though it’s Sunday, and said they’d already prepared my new order replacement and it would ship out immediately and that I could keep the lighter shade and gift them to my friends. THAT is customer service!! I really love this Elixir & Cream! Great product! ❤️

No conjunto há muito tempo que uma compra online não me deixava tão satisfeita e tudo graças ao equilíbrio entre o produto e serviço. Sobre o produto: Comprei o Elixir Cream, embora seja de cobertura leve/média, dá um toque de suavidade e conforto desde a primeira aplicação. Torna a pele mais uniforme, disfarça pequenas rugas, como diz a Serentia, a tua pele só que melhor. O aplicador faz toda a diferença, o conceito da embalagem protege o produto e evita desperdício, recomendo vivamente a experiência. Sobre o serviço: De 1 a 10, eu dou 11. A cor do Elixir Cream era demasiado clara para o meu tom de pele, num comentário feito por mim sobre estar insatisfeita com a escolha da cor, a Serentia redpondeu-me com a intenção de resolver a situação e tornar a minha experiência boa. E foi exatamente o que fez com rapidez, eficiência, eficácia, fiquei muito surpreendida pela positiva com este serviço pós venda e apoio ao cliente, algumas empresas de maior volume e impacto comercial deviam ter a Serentia como exemplo. Tal como disse na altura, até julguei me ter enganado e enviado um email para o Pai Natal, tal foi a boa surpresa. Parabéns pela postura e pilares na vossa política de vendas e apoio ao cliente. Fiquei fã e recomendo muito a Serentia

The order took three weeks to arrive. When I replied to a follow up email asking about my order, I mentioned that I hadn't received the order yet. They apologized and started a replacement order for it. Of course, two days later, I received the original order. I emailed customer service immediately, and they were able to stop the second order. I ordered Ivory and Buff Beige based on my current Shiseido foundation product. My family said that Buff Beige made me look like a "sickly person from the 1700's." Ha! So I ordered the next color up the line. Will review that separately from this upon receipt and trying it. The consistency of the product seemed thin to me. I used more than a few layers in an attempt to even it out. It didn't really cover up my dark spots and freckles. However, it may be because the color was too light for my coloring.

Once I got to an individual who was willing to find a solution with me, it was very smooth process. It was a little hard to figure out what the right color was to order for myself, but they have been most helpful in helping me find the right shade for my complexion.

I ordered this foundation after seeing great videos. As there was an offer I bought 4, 2 for me and a brush and 2 as an xmas present. Took a little while but said out for delivery and I was in all day. Never received but said delivered so spoke to their team who requested proof of delicery which showed parcel being left by main door of the flats. Explained this and that it wasnt there now and 50 flats in the block but anybody could have taken walking past but no " it has been delivered" ...yodel is the courier. Now they want me to go to a post office to get a cert to tell them its not been delivered... I have not got time to be running around because someone hasn't done their job properly I have already told you it wasnt delivered so why do I need a certificate and why also the post office when it has nothing to do with royal mail. Makes no sense. Won't be ordering again and I suggest you all avoid.

La atencion ha sido buenisima. Tuve un problema cono el color elegido y me lo resolvieron rapidisimo. Recomiendo totalmente!