Serentia Shop is listed under Cosmetics & Makeup.
Serentia Shop (serentia-shop.com) has 334 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Therese B.
This company has the best customer service. No scams with subscriptions, everything is clear and no hidden costs. I had an issue with the color I ordered and they were so quick to respond and help me out with the right shade.
Harsha P.
Customer service is second to none - I’d personally like to thank Kim in customer support for all her help. I ordered a certain shade in the exilir/cream and when it arrived it was the wrong shade. I contacted customer services and without hesitation Kim kindly put the correct order which I received in a matter of a couple of weeks just in time for Christmas. It’s the first time that I’ve used a product like this and I can truly say how pleased I am. It goes on smoothly and absorbs into the skin and feels so light as if your not wearing any make-up and without leaving a cakey texture. Would highly recommend for those looking for a make-up, ‘No Make-up’ look. Will definitely be ordering again. Thank you Serentia Team. Merry Christmas to you all and wishing you all the success that you truly deserve.
Ty E.
The folks at Serentia responded to my order concerns immediately and rectified! This is the first foundation I have owned that is light and airy but still provides coverage. Warm honey is my favorite and I use Ivory under my eyes. Flawless!
gilda B.
I love the product! Unfortunately, after waiting 3 weeks for the order to arrive, they sent the wrong shade! Within a few hours, customer service responded with a positive solution and they will ship the right shade, I might have to wait another 3 weeks to get it, but that’s ok! Oh and yes I was told to keep the wrong shade and share with a friend!
CEF
I absolutely love this product. My skin feels so soft with a lovely glow. It does hide most of my wrinkles and I wish this product had been out 10 years ago. It’s great to feel a little bit younger when your skin looks good. Thank you Serentia.
Sara S.
excellent customer service. I had a problem with my order and in less than 12 hours they sent back the correct order. top service and products
Sunita T.
I got the wrong colour and they were so good about it, the replacement was dispatched within minutes.
JenM
The colour card to pick your shade is not accurate, I asked for and received Ivory and Buff and even the Buff was a bit light. The application tool included falls apart when using and does not work well at all - binned it. The product itself is thick and hard to smooth out, I didn't mind the coverage, but it clogged my skin and when I looked at the ingredient list I did not like some of them at all. Aluminium - hard no. It also left a white film on one of my jackets at the collar. I sent an email to support and had no response. Total waste of money.
