SephoraReviews of sephora.com

Sephora Casamassima la commessa di nome Alessia è stata di una gentilezza incredibile nel coccolare le mie piccole adolescenti

Ho effettuato una spesa di 362 € selezionando due campioncini omaggio e all’interno del pacco quando mi è arrivato non ho trovato neanche un campioncino. Allucinanti, sempre così. Avevo ordinato anche due palette di Make Up by MARIO, prese a sconto e due volte mi è stata annullato l’ordine. Quando me ne sono accorta gli sconti non erano più attivi.

Ich habe am 25.11.2025 für 146,45 € bei Sephora bestellt. Das Paket, das ich am 28.11. erhalten habe, enthielt nicht das bestellte Produkt, sondern lediglich zwei Gratisproben. Der Kundenservice war völlig unkooperativ: Am Telefon wurde mir von Roland und Marie mehrfach gesagt, man könne mir nicht helfen, und auf meine E-Mail vom 01.12. habe ich bis heute keinerlei Antwort erhalten. Da weder Ware geliefert noch irgendeine Lösung angeboten wurde, habe ich inzwischen PayPal eingeschaltet und den Vorgang bei der Polizei angezeigt. Für mich ist dieses Verhalten eines Unternehmens absolut untragbar. Nie wieder Sephora.

Ich hätte gerne 0 Sterne vergeben aber das ist ja nicht möglich. Am Black Friday 2 Produkte bestellt. Dann ein paar Tage später kam ein Stornierung der Bestellung da ein Produkt wohl nicht lieferbar ist. Als Entschädigung bekomme ich wohl die nächste Bestellung Versandkostenfrei. Eine Frechheit nun soll ich die Produkte einfach nochmal bestellen zu einem höheren Preis. Anscheinend lag ein Systemfehler bei meiner Bestellung bzw Stornierung vor. Die Produkte bekomme ich nun auch nicht mehr zu meinem ursprünglich bestellten Preis. Geht gar nicht

Commandé un calendrier de l'avant le 22 novembre. Expédition chez eux le 25 novembre, une petite mise à jour le 26 novembre, et puis plus rien. Le colis est perdu chez mondial relay. Je demande au service client de faire une réclamation, mais non, on me réponds d'attendre au 3 décembre. Le 3 décembre on me dit d'attendre jusqu'au 6 décembre. Le colis n'a pas bougé depuis le 26/11. Le service client ne fait toujours rien. Heureusement PAYPAL est là pour me rembourser. Bref ne pas commander chez sephora sur internet, c'est de l'amateurisme, le service client est inexistant.

Also Versand.....es liegt schon im Wort....Ironie pur....am Montag bestellt und bis heute nicht einmal vorbereitet geschweige Versand.....tja Fazit 1x und nie wieder.....schade Marmelade...und dann noch ein lapidares "ooops"....das sie sich schenken könnten....

I bought two items in store on Sunday and the next day each item was 30% off. I asked a customer service representative if I could receive the discount since I just purchased the items. They said I would have to go back to the store to do that. My closest Sephora is 30 to 45 minutes away, unless you count the Kohl’s Sephora which to me isn’t really Sephora and you can’t return items there. Service in store was lacking, customer service representative was lacking. Also, Sephora never has any birthday gifts left in December. I’ll just return these items when I travel home for the holidays where there is a Sephora close to me. I can’t see any reason to shop at Sephora any longer. They sell nothing you can’t get elsewhere. You used to shop at Sephora because of their great service. They don’t have that anymore.

06:41 am I placed an online order with Sephora totaling over $700. The delivery was marked as completed, yet the package had been left unattended on the ground without any signature, confirmation, or basic security measures. When I arrived, the package was simply gone. This experience has seriously damaged my trust in Sephora’s online services, and as a result, I will no longer be shopping through Sephora online. I also manage a public, high-traffic page, and I will be sharing this experience because no loyal customer should ever be treated in a way that implies dishonesty or fraudulent intent. Throughout this process, I was made to feel as if I had done something wrong, despite being a consistent customer who has purchased regularly and in full good faith. I clearly stated several times that if the original package was located, I would immediately notify you and return it. You were fully informed of my intentions and yet chose to proceed in a manner that questioned my integrity. The handling of this situation was not only disappointing but unnecessarily insulting. Instead of acknowledging a loyal customer’s honesty, the responses I received assumed the worst and disregarded the trust I have demonstrated with every purchase I’ve made. A company of Sephora’s size and reputation should be able to differentiate between genuine customers and fraudulent cases without defaulting to accusatory treatment. Operational and delivery mistakes can happen, but the way customer support responds is what defines whether a customer feels valued or dismissed. I expected professionalism, transparency, and basic respect. Instead, I was left feeling accused, dismissed, and made to justify my integrity. For a returning customer who has shown loyalty over time, such treatment is simply unacceptable. Additionally, the cost of re-shipping the order might have been insignificant for a corporation as large as Sephora, but for me, the value was substantial. What may be a negligible expense on your end represented a meaningful amount on mine, and I expected that difference to be treated with care, not indifference. I strongly hope Sephora revises how cases like this are managed, because a customer should never have to defend their honesty when there is no basis for doubt and when communication has been clear from the beginning.