SephoraReviews of sephora.com

Super rude, the chat feature on the web site is useless. No help or solution offered. Ulta is so much easier to work with

Ho acquistato un profumo Chanel sul sito web di Sephora con ritiro presso il punto vendita...sono molto delusa perché mi sembra quasi di aver comprato un' imitazione pur avendo pagato € 100!!!! Il profumo non ha nessuna fragranza a differenza di acquisti soddisfacenti dello stesso presso altri siti .Sono molto arrabbiata e non so spiegarmi il perché di questo acquisto sbagliato e costoso !

Min bonusdatter bestilte en vare i netbutikken for sine surt opsparede penge. Varen blev sendt til en forkert adresse (Sephoras skyld) og vi har nu ringet mange gange og de kan stadig ikke fortælle om varen er på vej. De har nu fået frist til fredag, det SKAL varen være os ihænde, ellers vil vi have pengene tilbage. Så dårlig service.

Absolute joke!!! Im a loyal customer for many many years in Poland Germany USA now in Uk but what Sephora Uk is doing it’s absolutely disgusting ZERO customer care don’t bother to contact them they don't respond or respond after 5 days with parcel was dispatched no other information or apology!!! 3 weeks ago i placed two orders together for over £250 apparently EVRI ( read the worst delivery company ) have “lost” both of them yeh right i live in my home 20 years and i had 2 parcels missing in this time but they managed to misplace both of them. I contacted Sephora eventually i got response do you want refund or replacement obviously i want replacement as this is why i bought the items to gift them for Christmas and some for myself for my birthday. From the second lot i received only one parcel the other one is yet again missing and the parcel that was delivered was dumped outside in the rain no bell used or knocking and when i opened the parcel two items was missing and two free gifts with purchase. The two items was refunded but there was no communication about them not being available i would buy something else instead! The other parcel is missing and after 5 messages and 3 days i got a response it was sent on the second? How this is any good for me!? After 3 weeks numerous emails I’m still missing over £120 in goods and from 10 gifts for my family and friends I’ve got only free and no money to buy new stuff!!! Disgusting be warned!!!!

Im so disappointed I asked for a simple sample for a foundation and the lady works there just kept ignoring me. I always shop at sephora, but I think I will stop go there.

Spedizione velocissima effettuata lo stesso giorno del mio ordine. Sicuramente hanno i prezzi leggermente più alti ma sono una garanzia. Poi se non disponibile il prodotto il rimborso è immediato. Sono molto seri.Li consiglio

Mai acquistare online per Sephora. Ho fatto 3 ordini differenti per ricevere compioncini omaggio per ogni pacco, come il sito permette. Non ho trovato nessun omaggio in tutti e tre i pacchi. Vergognosi

For the 2nd year in a row, I ordered 2 Sephora Advent Calendars in November for $110. I realized in Dec that I did not receive them. I called Kohls and of course they are out of the calendar so only choice is a refund. If I had not called, they would not have refunded my money even though it was supposed to be delivered by 11/6/25 At the latest and they show that it was never delivered. So frustrating as now they are sold out.