SephoraReviews of sephora.com

I attempted to buy a set of make up brushes for my sister in law for a Christmas present. I ordered the brushes on the 27/11 and received notification that they were dispatched on the 28/11 and then delivered by Evri on the 29/11. However, I never received this order. I attempted to contact Evri who told me I would have to contact Sephora. I sent them an email on their ‘contact form’ however never received a response. A week late I sent a further two emails finally getting a notification that they received my email but nothing about resolving my problem. It’s now 14/12 and still not resolved. No refund, no new product dispatched. So I’m going to have to spend more money to buy another present. This company is clearly rated 2.5 for a reason. Do not buy from here.

Sono stata al centro commerciale Campania la commessa Francesca una vera esperta precisa su qualsiasi cosa le chiedessi.mi ha dato informazioni dettagliate su tt i prodotti crema trucco . Una vera intenditrice .Grazie Francesca

Da Sephora bisher so schlechte Bewertungen hatte, war es mir ein Anliegen, das zu ändern. Hatte deshalb ewig überlegt, ob ich bei Sephora bestellen sollte. Habe das Parfüm Himmel bestellt und die Lieferung erfolgte umgehend und das Parfüm war in Topzustand. Besser geht's nicht. Werde künftig immer wieder bei Sephora bestellen.

.... siete sicuri che gli ordini arrivino a destinazione ? .... a quali corrieri vi affidate ? ...

I cannot quite believe how poor and disconnected customer “ service” for Sephora is. I received the wrong items in my delivery. Tried to resolve the issue using the web form - other option was Facebook messenger?!?!, I don’t even use Facebook. AI generated response requested all sorts of barcode numbers/ photos of products/packaging /labels which I dutifully supplied and then nothing for two weeks .. just my own repeated requests for help emailed back to me. Still no response. Still have someone else’s hair products and creams. I only ordered two face packs! Such a frustrating experience. Will never use this company again.

Awful customer service will NEVER shop here again Space NK all the way for me

Ze wzgledu na bledna date urodzenia w koncie (ktora od razu w dniu urodzin zmienilam), obsluga klienta Sephory odmowila wydania mi prezentu urodzinowego, mimo iz jestem stala klientka i zaoferowalam przeslanie skanu dowodu celem udowodnienia prawidlowej daty urodzenia. Sephora niestety nie umie w usatysfakcjonowanie klienta, do better

I will never order online from Sephora again. I had the worst experience with delivery by Ontrac. They are dishonest, unreliable and they steal (keep) your package saying it was delivered. One would think an organization like Sephora would have a higher caliber for delivery service. Try Ulta or high end department stores for reliable delivery of online orders.