SephoraReviews of sephora.com

Metto una stella perché meno di quella non posso. Servizio clienti pessimo. Maleducati,0 voglia di fare il proprio lavoro. Usano una saccenza che non possono sicuramente permettersi. Non so con chi ho parlato al telefono per un reso tramite pagamento PayPal sul sito, ma sicuramente non acquisterò mai più da voi. Ne sul sito ne in store. Per rendere dei prodotti tramite questo pagamento bisogna pagare 10€ e dirigersi in posta..e nonostante sia uno scam assurdo, non hanno neanche la voglia di spiegare o anche solo PARLARE con il cliente. Prima di promettere un servizio clienti fareste bene a controllare chi lavora all'interno e fare una scrematura dei dipendenti. Parlo in questo modo anche per testimonianza di altre persone che non perdono tempo a scrivere ad un'azienda del genere. Io di tempo per queste cose ne ho fin troppo. Augurandovi un discutibile anno nuovo e molto dipendenti in meno.

Returned something 6 weeks ago. I went on holiday so completely forgot about it as had a lot of other things on. Fortunately remembered and emailed, eventually got a reply to say they’d respond in a few days. Then finally a response to confirm a refund would be with me in 2-3 working days. Now I appreciate it’s the festive period, however, this would’ve taken me to around 21st December at the latest. It’s now the 29th and still no refund!! This is not the first time this has happened! I won’t be shopping here again.

Awful service. Returned an item which they received on the 3rd Dec. Nothing received from Sephora. Contacted them again on 22/12 as the number provided by their website is permanently engaged no matter what time you call. So I emailed then x2, instagrammed, X messaged them and FB messaged them. The only response was from FB messenger telling me it was the US arm (no way no know this) and they told me to message them via a diff FB page. Done that. No response. Eventually got a refund message a few days later telling me that it would be into the New Year before I got a refund. No apology, no explanation. Nothing. Eventually got a message a few days later basically giving a timescale. No apology. Will never buy from them again.

Some employees where a little rude but the person that helped me was very nice and knew the store layout well 

Let me tell you how Sephora handled my issue. I ordered a FENTY BEAUTY – Hella Thicc Volumizing Mascara (Mini) as a Christmas gift for my sister. When she opened it, the tube was completely EMPTY. I contacted Sephora customer support, shocked and disappointed. Their reply? 👉 They told me that I should have returned the product within 14 days. So let me get this straight: Was I supposed to open my sister’s gift before giving it to her to check whether the mascara was actually filled? This makes absolutely no sense. This wasn’t a “change of mind” return — it was a defective product and a quality control issue. For a brand like Sephora, this response is unacceptable. Instead of taking responsibility, they put the blame on the customer. Very disappointing experience, and honestly, a loss of trust.

Hatte den Shop in der Black Week über Shoop entdeckt, weil mit sehr hohem Cashback geworben wurde. Preise der Produkte waren eher höher als bei vergleichbaren Shops im Internet. Also volles Risiko, höheren Preis bezahlt, in der Hoffnung, dass man sich an das Cashback hält. Ich nutze den Cashback-Dienst seit Jahren erfolgreich. Leider wurde das Cashback relativ schnell abgelehnt Begründung: es sei nicht über Shoop vermittelt worden. Mein Browser Plugin und die Bestätigung von Shoop selbst sagt etwas anderes... Shoop kann hier leider nichts machen, wenn Sephora das Cashback ablehnt. Einmal und nie wieder! Ich kann diesen Shop in Kombination mit Shoop definitiv nicht empfehlen!

I've never shopped at Sapporo I hear it is a great place to go and get some of the most fabulous perfumes and makeup. But I have never been there good night and I just wanted to say that I always hear such great stuff about yours, your store. Thank you, shoo.

Poor service, do not trust. As other reviews gift card ordered before Xmas never received, Evri never given. Getting auto replies from emails, and other contact links are dead. No one to speak to. Was sent an invite to give a review, so I stated as above with 1 star, not surprisingly I received an email saying that the review was not published as it "didn't meet their criteria". So there is someone who has read my complaint but still no reply.