SephoraReviews of sephora.com

PIRE site pour magasiner, les filtres pour mieux chercher son désastreux, toujours tout hors stock, site vraiment pas beau et mal fais. Je recommande pas du tout.

Das Paket kam beschädigt an und ein Teil meiner Bestellung fehlte. Eine Bearbeitung durch den Kundenservice wird abgelehnt. Nie wieder.

I’ve had it with Sephora. Yesterday I went to the store in Emeryville. Today I went to the Berkeley store. Both trips require a 20 min. drive and difficult parking. I went to Sephora because they have a wide selection and you can try on samples. The problem is that in both stores, almost every product I was interested in was not available. Either there were no samples to try, or the samples were there but they were broken or used up. In Berkeley I finally found two products I wanted. The samples were on the shelf but there weren’t any I could actually buy. A sign said if the product isn’t in stock, they’ll ship it to you for free. I stood in a long line clutching my samples. When I got to the front, a guy told me to GO BACK to the woman standing at the front of the store and she would “take good care” of me. I went back. The woman asked my phone number and spent a long time awkwardly typing into a phone-sized computer with her long fingernails. Finally she told me that one of the products isn't unavailable in the store OR online. I didn’t want to wait for another lengthy typing procedure. I gave up and went home. I was prepared to spend about $60 on products but instead wasted two hours of my time and went home with nothing but frustration. There are a lot of sales people standing around “helping” people in Sephora, although many of them are either not doing much or are not very helpful. These people would be better employed refreshing the stock. The empty, broken or disgustingly melted, gooey products need to be replaced. The empty or unavailable samples are that way because THOSE ARE THE PRODUCTS PEOPLE WANT MOST! The samples that are on the shelf but no longer available for purchase should be removed SO THAT PEOPLE DON’T WASTE THEIR TIME TRYING TO BUY THEM. In the meantime, don’t waste your time going there.

Amazing selection. Always find everything I need and more!

Atención al cliente pésima y fuera de la Ley de consumidores. Hice un pedido de maquillaje el 9 de diciembre y una semana más tarde recibí en lugar de mi pedido un paquete de Zalando con unas zapatillas Nike n45 con pegatinas de portes superpuestas siendo la última la de Sephora. Abierta reclamación hace 15 días, llamadas sucesivas y devuelto el paquete indebido , no obtengo ni abono ni el producto solicitado. Abriré reclamación en la Agencia de consumidores y si hiciera falta en la Policía por apropiación indebida

I’ve had so many issues with Sephora but now I’m officially done. My orders are constantly late and arrive damaged. I purchased almost $50 Dior lip oil and when I got it they sent me the wrong shade. I contacted customer service and they told me since they accommodated me in the past they can’t re ship or refund. Maybe if you didn’t send fragile items with no protection & shipped on time that wouldn’t happen. I don’t live near a Sephora (my closest one is 1 hr) plus I don’t drive and work. I’m so done with them. Buy at Ulta Nordstrom Macy’s etc. terrible company. Ulta is 10X better.

I placed an order with Sephora for $468, and $306worth of items simply never arrived. Not samples. Not small add-ons. The most expensive items from the order were missing. This order was placed on December 13, and these items were meant to be gifts. I received it on December 31st. As of now, I am left with nothing. Customer service has been unable to provide a same-day delivery replacement, even though I pay for this service. Worse, they cannot even confirm when or if the replacement will be shipped. I was told they need another day to “review” the case, and that the earliest possible delivery would be January 7 if approved. The fact that approval is even a question in a case where items were clearly missing is unacceptable. Going to a physical store is not a solution either, because I would lose my 25% discount, which I received after applying for and being approved for a Sephora credit card specifically for this purchase. So I am essentially punished for Sephora’s mistake. No items. No samples. No accountability. Just “we can’t do anything right now.” I understand that mistakes happen, but missing high-value items from an order is not a minor packing error. This shows a serious lack of quality control. From a company of this size, I expected far better systems, transparency, and responsibility. This experience completely ruined my New Year plans and has significantly damaged my trust in Sephora. I genuinely want to know if this is an isolated case or if missing high-value items has become a pattern, because this level of service is unacceptable for a brand that positions itself as premium. Sephora needs to do better.

L’altro giorno io e mia nipote, innamorata di sephora, siamo state nel negozio al centro commerciale di Arese (MI) e siamo state seguite da SANDRA…oltre agli ottimi prodotti Sandra ci ha accontentate in tutte le nostre richieste e informazioni su prodotti e profumi…ritorneremo sicuramente per i prodotti ma soprattutto per Sandra. Grazie