SephoraReviews of sephora.com

Grande professionalità del personale del negozio Gran Reno, in particolare Sonia

I have had an absolutely terrible experience with Sephora!! I contacted them numerous times about a missing order. Initially, they said they would contact the post office, but now they say the order was delivered, even though I have received nothing! Their responses are one-sentence messages with no apology, no real effort to resolve the issue and no concern for their customers. This was supposed to be a gift, but it never arrived. I started thinking maybe the order wasn’t even sent.. Sephora’s customer service is unprofessional, not client-oriented and clearly damages their own reputation. I do not recommend buying from them!!

Negozio Sephora ben fornito all'interno del centro commerciale La Scaglia,staff gentilissimo, sempre pronto ad accogliere il cliente con il sorriso! Complimenti a tutto il team! Un saluto da Viterbo a tutte voi!

I had a recent order from Sephora for a cologne and was so excited to have a new scent. On the day of delivery, it showed as delivered but I didn't see it so I thought that it would come in the next couple days. I waited and waited and it never came. I contacted Sephora chat and after about 30 minutes, they said they couldnt offer me a replacement or a refund. I then called Sephora on the phone and they also said the same thing. I asked for the reason and they said that because my account is new, with no past orders, they couldn't help with my order with a replacement or refund. I usually don't have packages go missing so I rarely have to call or chat with customer services of companies I purchase from. This is terrible business practices. I will never buy something from Sephora again. I told my significant other this and she will also stop shopping with them. DO NOT BUY FROM SEPHORA, FRAUDULENT COMPANY

I love Sephora products but the costumer service is awful. I recently tried to buy 4 items totaling 100 dollars- when using my Apple Pay the site had an error twice so I switched to my physical card which went through. I then received receipts for both Apple Pay payments that the site had said didn't work- the order was placed an additional 2 times... ADDITIONALLY the website glitched and the login button disappeared for 2 hours- so I couldn't cancel the orders. Phone customer service was not sympathetic and reasoned it was a known glitch and was just due to my location. I lost 200 dollars today for no reason.

I made online shopping for 140.40 Euros. When the products were delivered at the shop, I went to collect them but it was not at all my package. They MADE ME TAKE the wrong products and told me to send pictures of my order to a spesific email. I did. Nothing happened. Then I contacted them again (each time you go through a badly designed auto chat) Nothing. Again... nothing. They demanded better pictures, I sent. They asked again pictures I resent. Then this time ONE PICTURE FOR ONE PRODUCT. I did . Nothing in return!!! All they have to do is to email me a SIMPLE QR CODE. That's all. It's been almost 2 weeks nothing is happening!!! What's going on? Commande n° 7055486296.

Compré un corrector de ojeras en noviembre. Contesté a una encuesta donde ya comenté que el artículo venía naranja... el artículo no estaba en buen estado, ni color ni textura. Nada. Me dijeron que se pondrían en contacto conmigo. Llamé a atención al cliente, no me lo cogieron. Escribí a atención al cliente (dentro de un mes de plazo). Tardaron semanas en contestarme, les pedí que retiraran el producto, que me dieran alguna solución, que me dieran uno en buen estado o me devolvieran el dinero... Nada. Después de varios correos y adjuntando imágenes... me dijeron que fuera a la tienda. Como era un click & collect nadie se hace responsable. Y yo tengo un corrector que no puedo usar y he perdido mi dinero. No volveré a comprar, para ser una cadena tan reconocida ha dejado mucho que desear su gestión o más bien, su no gestión.

Extremely poor!! Placed order for Christmas present on 16/12/25 and it is now 19/1/26 and still not received the order. I have sent 2 messages requesting information as to the whereabouts of order or refund but no response.