SephoraReviews of sephora.com

SEPHORA Monselice Grazie a Serena che ha colto subito le mie richieste. Ragazza solare, gentile e disponibile

Hi so I purchased some face creams that i really needed i think either on friday last week or on thursday so the week before the 26th of January. The only good thing was that they dod not charge me a delivery fee. However the box when I opened the products well was not packaged safely I.e in case of any weather conditions or anything it was just the products and some flimsy paper and not alot may I add. So nothing protecting thw products. So when the evri driver the courier sephora uses despite the rain threw the parcel in the back yard it got so wet the product boxes were wet, not even that the products itself are wet lucky oneof them were sealed well by the manufacturer and the other had that tinfoil on the tip covering it as I swear on everything the water would have definitely got in that as the whole bottle despite being in a bottle was wet. Then I wouldn't need to even use it and it would be a waste. Im kind of skeptical anyway so I dont think ill be using them. Oh.. whats a bit of rain water, well theres no way of knowing now what that can do to my face the sealed one ill be using but not the other. So now I have the inconvenience of reordering. Yes I could return the products but its skincare and now I dont have the box I domtnwant to go through the hassle. But I still might. Still doesnt beant the fact I was waiting for 5 days ans I needed them and the only way to get them is by ordering. If there was protection in the box and packaging things would have been better. Anyways never again literally never again.

Malo, muy malo el servicio de paqueteria con estafeta que manejan, así sephora lo mande enseguida, estafeta lo demora muchísimo. No vuelvo a comprar, solo x eso. Cambien a DHL, chanel envía por DHL y es Envío gratuito

Tanta apparenza ma poca sostanza. Negozi tenuti bene, grandi marche a disposizione Peccato che si paghi più la marca che la qualità dei prodotti di per sé. Decisamente meglio andare altrove

I am extremely disappointed with Sephora’s customer service and how my return and refund have been handled. I returned my item correctly and have been repeatedly told by different customer service agents to “expect my refund” — including today, when I finally spoke to a senior advisor. This is the same thing I’ve been told multiple times, yet I still do not have my refund. To make matters worse, a few days ago Sephora sent me another customer’s order number and payment method details. This is a serious breach of GDPR and raises major concerns about how customer data is being handled. Most of my previous conversations on Messenger did not feel like I was speaking to real people. The replies were vague, copy and paste style, and did not answer my questions or address my concerns properly. Only today did it feel like I was speaking to an actual person. For a company as large and well-known as Sephora, this level of service is unacceptable. Customers should not have to chase repeatedly for their own money, and personal data should never be mishandled. Until Sephora significantly improves their refund processes, customer support, and data protection, I would not recommend shopping with them.

Negozio di Assago, personale molto cordiale, in particolare Paola è stata brava: preparata su tutte le fragranze, simpatica, cordiale e paziente. Spero di ritrovarla al prossimo acquisto. In cassa una ragazza altrettanto gentile mi ha fornito di qualche campione. Direi esperienza ottima e continuerò ad acquistare nello stesso negozio.

Stamattina sono stata al negozio di Adigeo, Vr per un ritiro di un ordine che stavo tentando di completare on line ma nn ero riuscita. Un ragazzo presente in negozio non solo si è dimostrato gentile, competente ed efficiente aiutandomi a concludere l'ordine on line, ma poi si è prodigato a tenermi da parte l'articolo richiesto e a farmelo preparare subito dato che avevo fretta. Quindi ottimo servizio soprattutto grazie a lui!

Personale gentile molto presente e preparato