SephoraReviews of sephora.com

Borderfree is Sephora's delivery partner for all international shipments. And many big online retailers use them. Until now, I had no issue cancelling my orders on the other sites as long as my packages weren't dispatched. When I wrote an email a day after I placed an order to request for a cancellation, I was told that Sephora couldn't. That's very odd! After all, my order had not been shipped. Another strange thing is that the currency is fixed. If you're overseas, you must pay in that country's currency, which is more costly in my case because my credit card company charges me extra fees for being charged in KRW as opposed to USD. I mean, why won't they let international customers choose the currency of their choice like the major online stores or simply charge in USD?Their policies are unreasonable and unacceptable!

Satisfaite des vendeuses qui on réussit à me changer ds mes choix. J étais resté sur mes apriori et franchement j'ai tout revu mes couleurs mon style...merci j'adore

On trouve de tout à tout les prix Site bien fait apart quelques marques qui ne fonctionne pas depuis l appli Mais souvent des reducs et prix mieux placer comparer à d autres parfumerie

Bad service. Can;t speak to anyone. Store have recoorded messages and customer service line recording. emails go unaswered. No phone number to speak to coporate office either. Stick to department stores for the same prices and better service. Update: Complaining worked. Had a reply

Bought a gift certificate for my daughter for Christmas Friday December 17th at the North Shore Mall Peabody Mass when she went to use it they said it had a zero down I called customer service with my receipt and they told me it was bought December 13th and was cashed in Florida on January 4thneedless to say she was not in Florida and that I believe I got scammed by the sales person with a bad gift card. I also have it on my bank statement that it was purchased on December 17th. I will call every day until I get to the bottom of this.

traitement différent en fonction des magasins.

I have been ordering makeup from Sephora for more than a year, and although sometimes their customer service lasts a bit long to respond, they always try to sort it out. I get my packages on time, and not once has it been damaged. Sometimes the free samples I ordered arent the ones I asked for, but they make sure to replace what I wanted with something else ( so I get my three free samples either way). You cant really cancel an order, but you can always go to the store and return it. It may not be convenient for everyone, but atleast you get your money back, without worrying about shipping it back. So far so good. Prices are on the high end, but I wouldnt complain about that. As far as Im concerned, they have alot of top quality merchandise. Great service overall. I did order a $300 Kat Von D bag with her signature on it, and the signature was not inside, sooo that really bummed me out. Returned it. Other than that, I think they do pretty good.

Spesso mettono annunci di campioni omaggio se si supera una soglia di spesa minima e poi non arriva nulla! Pessimo servizio!