SephoraReviews of sephora.com

I logged a complaint about 5 weeks ago regarding thier shop in Calais,France. The complaint was about the shocking and humiliating service my daughter recieved at the store. It was blatant discrimination as my daughter is English and 5 people came in after her who were French and were served straight away and she was ignored despite asking for help numerous times.. She was also stalked around the store by the security guard who was very intimidating standing right by her all the time while groups of French teenagers just galavanted round the store unchecked. I was watching all of this from the doorway and had to intervene and tell him to back off and actually get her served then the server was surly boardering on rude to her. This was a special day out for her as she had saved and saved to go to your store in Calais,France. Having recieved nothing from anyone not even an apology I can see that this attitude is prevalent throughout the company and seems to be the norm not the exception to treat thier customers like dirt.This is just disgusting treatment and I will be leaving bad reviews on every site I can about the disgusting treatment we have received. I logged complaints with the American side of the business who said not a problem they would send to the store in Calais, 5 weeks later and not nothing. I also logged a complaint with what I hope is the European side as well,and surprise surprise have recieved no response from either,but it's what I have come to expect from this horrible company. All I keep getting is a standard response with a web address for the European side of the business which is useless and does nothing and does not let you complain to the actual shop as the email says it will.DO NOT USE THIS COMPANY THEY ARE USELESS AND TREAT PEOPLE WITH CONTEMPT.

il giorno 20/06/2017 ho effettuato un ordine e dopo 5 min ho annullato lo stesso per un errato acquisto.è da 1 settimana che sto cercando di capire quando mi restituiranno i miei 120 euro e ogni volta mi dicono che sono problemi della mia banca!! Chiamo la mia banca e mi dicono che loro non hanno stornato l'importo e che quindi io i miei soldi li rivedrò in automatico trascorsi i 25 giorni poi sono obbligati per legge a restituirmeli altrimenti sono denunciabili.!!! chiamo il servizio clienti,minaccio che vado per avvocati e mi rispondono che tanto loro sono assicurati e che lo stipendio lo prendono lo stesso! ho mandato 4 mail , ho telefonato 3 volte al servizio clienti e cosa ho concluso?NULLA!! Fanno i sapputelli dicendomi di andare a leggere i termini e le condizioni e cosa leggo?dicono che per il diritto di recesso ci vogliono 15gg per il riaccredito e per un annullamento devo aspettare quando? non è indicato un bel tubo!!!sono solo degli incompetenti. una vergogna!!!

Usually when I order something from Sephora it ships within 1-2 days. I had 3 day shipping and it took my order 5 DAYS!! 5 DAYS JUST TO LEAVE THE WEARHOUSE!! Then they email me and tell me that the deluxe sample I ordered is out of stock!! Which really made me angry!! I waited 5 days and I really wanted to try out this product so that's why I made an online purchase because I didn't want to buy it because it has mixed reviews!! Now I can't try it for myself without spending the money!!

I've purchased twice off this site. The first time was fine but my most recent order which I paid for over a week ago, has still not arrived. You'd think paying $166 NZD your package would be a priority. It states it's been shipped since Monday.. cannot contact them. I just want my things or my money back!!!

I have been buying from sephora nz online every month. I don't have any problems with any of my orders and delivery is on time.

love it!!! packaging could be a bit better though...

They have all the best products and great service! Love buying my makeup from here!

Dovevo fare come regalo ad una mia carissima amica a Milano una delle carte regalo di sephora. Peccato che dal sito web (con il servizio "click&collect" direttamente nel beaty store), questo non sia possibile e non solo. Non viene scritto o avvisato da nessuna parte!! E io che ci provavo da giorni, dopo aver anche contattato il servizio clienti per poi ricevere il giorno del compleanno della mia amica (cioè l'ultimo giorno in disposizione) che questa cosa NON si può fare dal loro sito. Ma accidenti, ditelo subito no?? Mi ricordo che il giorno della registrazione sul sito mi era arrivata una mail di benvenuto dove scrivono che si può comprare online e per ordini maggiori di 40 euro la spedizione è gratuita. E visto che era il mio caso ho pensato che era magari il di usufruire di questa possibilità. Riprovo tutto il procedimento ma alla fine scopro che non era così. La spedizione gratuita vale solo per gli ordini maggiori di 60 euro. Bugiardi pure! Pessima esperienza con il servizio di vendita online!