SephoraReviews of sephora.com

The fundamentals of Beautification if you haven't heard of Sephora you should come out from under that rock and brush on over to Sephora

Mi piace molto Sephora e adoro i suoi prodotti, ho acquistato sia al negozio fisico che sul sito e non ho mai avuto nessun problema

STILL no order delivered and may never be! I made an original order on 26th Dec. It was cancelled by Sephora. I made a second order on 2nd Jan. It was also cancelled by Sephora. The reason given for the cancellation was because I had put a hotel address as the shipping address and not a residential address. I live in the UK so don't have a shipping address in the States. I was advised Sephora don't deliver to hotel addresses unless the recipient is an employee or the owner. I would have believed this had my friend not made an order the day after me to the exact same address. She is neither a hotel employee or owner, purely a guest. The hotel also mentioned they have received other parcels for hotels guests in the park. Sephora DID and clearly COULD deliver to a hotel address and this one specifically. Having complained (a number of times, each time being responded to by a new person) that I was being treated unequally to other customers it was agreed I could have my parcel delivered to my UK address with the cost waived. Happy days! Or so I thought... I called customer services as I was told it couldn't be dealt with over email. The cost is expensive for UK to US calls, especially as I don't have a landline and only have a mobile. A very friendly guy took all my details including my order number and new shipping address and agreed to put everything through for me. There was a sample not in stock but as this was a sample, and therefore free, I was happy for him to replace it for something else. I held on the line but the guy was having difficulty putting the order through as it only had US and Canada as options and it needed to be the UK. Whilst waiting for him to confirm he had managed to process the order with his manager's assistance (after about 20 mins on the phone, which is going to be expensive) I was cut off. As he had all my details and was just completing the order, I assumed this would still process through and I'd either get an email to say it had or hadn't worked or my account would be updated. I didn't receive an email. My account wasn't updated. It didn't work! (Or any effort was given up on when I was cut off, despite having agreed I was happy with the order to process and all details were updated)! I called again today, again at my expense, and ended up in the phone for about 40 minutes! I didn't need to give any further information as everything had been logged first time round. However I was told that one of the products was out of stock and possibly not coming back in stock. I was told I could buy the bigger version for an extra $35! After having explained it was Sephora's fault that my order was not sent and the item was in stock when I made the original order and still in stock when I spoke to the first person on the phone, I asked that they resolve the matter. I was told I could pay more, not receive the product, or keep an eye on when/if the product came back in stock and could order it again and call back to say I'd done so! Not impressed I asked that Sephora kept an eye on when the product is back in stock and send it to me without me needing to keep checking and call for a third time. Or they pay the difference in cost for the larger product, as had they delivered within the 6 days that I ordered or when I spoke to the agent, I would have received what was in my basket. They refused both. After 40 minutes on the phone I asked for details of how to make a formal complaint as this had just not been acceptable. After being put on hold again, I was given the normal customer service email address that my previous 6-8 emails had gone to! It appears there is no way or taking the matter further. I have never heard anything like it! For such a large and established company I would have thought they would bend over backwards to keep customers happy so they keep coming back. This is my first time of ordering online with sephora and I don't think I will ever want to do it again and will be advising others not to either.

Come on Sephora, you know that you can do better. Poor return experience. Sephora has a tablet for customers to log into their account, but they won’t accept the digital order record on the account and or an email order confirmation as proof of payment. I waited in line for over 25 minutes under the impression that Sephora would accept my online order in the store. The return was for an order of unopened products, that were received less than 10 day’s earlier. The representative at the register said they wouldn’t accept a return for a new sealed tube of mascara because their particular store didn’t carry it. They did offer to accept the other two items for a partial refund. I paid using a debit card and had the same card with me during the return. Sephora has the technology to scan your skin, match your foundation, and send the names all of the products you try in the store directly to your Rouge account. This is the same account that shows all of your previous order records including order number and amount paid. If they can log into your account to sell you products, logistic would suggest that they could offer the same convenience for a return. I went home with the products, requested a return authorization for all three products. The authization was approved, I shipped the item the following day and gave it directly to my mail carrier. After 5-7 days of tracking my return order using the provided customer tracking information, there was no record showing that the order was received by my local post office. I called customer service and there was a very poor connection. The representative had what may be a moderately thick South Asian accent. He was courteous, but as a native English speaker, I found it difficult to understand him. He said that my order had been accepted and that a refund will be issued three weeks from the day it arrives. The website suggests that refunds will be processed in 2-3 days and then it may take longer for it to post to your account. This was a cumbersome, inefficient and unnecessarily difficult experience. Sephora, please be ethical. If customers pay $30 or more for a .05 oz product, there is more than enough of a markup to offer a pleasant experience.

A very disappointing experience, both with the purchasing of goods as well as with their customer services. They took Payment through my Pay Pal account for goods that were meant for a friend of mine in Chicago only for them to shortly later, after confirming my purchase, cancelling the order as they could not verify the address of my billing address, something which Pay Pal does whenever setting up an account, regardless of where in the world. Further to the insult, I was to learn that my money would take up to 35 days to be returned to my account. I find this practice both dishonest and completely out of order. I am quite certain that they bank on a person forgetting about the transaction in time and keeping the funds for themselves. Online thieves with a terrible attitude towards their online clients which they treat terribly. I would strongly reccommend to never purcahse anything from them, EVER.

Perfect company, great selection of cosmetcis, great quality

worse online shopping ever , didnt receive my order and other order are without a lipstick inside the plastic part of the lipstick it was totally empty

I like it. It can be expensive but when there's sale it's nice. Also the quality is good thats why its expensive I guess