Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Selene B.
NONONO E ASSOLUTAMENTE NO! Tutte le volte che entri in questo posto, la gente ti scruta come se fossi una morta di fame. Sono uscita appena adesso da un loro negozio e sono stata guardata storta perché ho provato sulle lingue di carta dei profumi. ORa: se debbo comprarlo, posso decidere o no? Andaate a fare i lavori forzati!
Martina G.
Se non fosse perché hanno prodotti introvabili in Italia,non ci metterei piede. Personale gentile solo finché si tratta di vendere. Ho chiesto di poter provare un fondotinta di cui non era presente il tester e mi hanno detto che non era assolutamente possibile. I campioncini gratuiti,che qualsiasi altra profumeria ti offre anche con modici acquisti,non ti vengono mai dati,nemmeno fossero oro. Se chiedi un campioncino di profumo (di quelli che fanno loro al momento in negozio),ti guardano stizziti. Pessimi,e peggiorati molto negli ultimi anni. La loro unica fortuna è l'esclusiva sui prodotti.
Lauren
ORDER FROM AMAZON IF YOU CAN!! Absolutely horrible about shipping out products in a timely matter. I ordered stuff 2 weeks ago and it's still not here! Contacted costumer service twice with no help. I could've used Amazon and had it here in 2 days... Our local store is always out of stock too. Overall sephora is just crap.
Raluca-Andreea A.
If 0 were possible, that would be my star rating. I ordered through the app in July 2017 but although Sephora said order delivered, I hadn't gotten anything. I emailed them, they said they're looking into it. 2 weeks later nothing from them, yet I was charged for the order. So I contacted AMEX and told them i never got the order and Sephora never got back to me with my query. Amex refunded me after another week. Fast forward months (i was home after giving birth and didn't quite care for makeup) in Jan 2018 I place order again through the app, when I check few days later on shipping it said order cancelled. Yet sephora didn't contact me to say they cancelled my order. I order same thing again, 2 days later order cancelled in my history. Order yet again, next day order cancelled. But my cc was authorised for the orders, yet not charged. So I call them. Well, my account is suspended because my bank didn't pay an order in July 2017. Off course they didn't, i never got the order. The agent slipped an "It looks like the order was lost". Ok, so you admit I didn't get it, then activate my account again. He said he can't do that, I need to tell my bank to pay the order (the lost one) and then they'll refund me. I don't need refund, I already got my refund, let me speak to supervisor. Here comes Jasmin, snappy lady, tells me same thing, take the payment and we'll refund. No sorry, we failed to follow up on your query when you said you didn't get the order, just go ahead and pay for an order i didn't receive. I asked for Jasmin supervisor, she said i can call back and speak to another supervisor her level. Really? Rude much? Emailing them is the same, they keep telling me to accept the payment so they can refund. Why don't you just adjust the payment from the account and open it back up? Well Sephora, I moved to ULTA, you're not the only ones selling cosmetics. Never again!
Megan N.
Shipping time really depends on what time of year you place your order. Shipping is very slow during sales and holidays. But my recent order, placed a few days ago managed to miss the Valentine's Day rush! I got it already.
Noneya B.
I received my order, but there were no free samples as advertised. Boo I was looking forward to the samples
Roxanne B.
What I love about them is that their products are affordable and effective! I have dry and rough skin so I decided to purchased their tea tree toner and moisturizing cream and I am amazed and happy with the results.
A S.
Absolutely the worst customer service in store and online! I am a Rouge member and yet 60% of what is ordered online never arrives, resulting in hours spent on numerous calls and emails. Issues never get resolved!! Instead I deal with surly customer service reps saying they will stop shipping to me if I keep having these issues, even though the last 4 packages I called about (20-30min on hold for each call) were discovered to be claimed delivered by Lasership because of a system glitch and in fact were never delivered. So treated like sh$t because of repeated glitches on their end???! Wow!! Amazingly abusive. I hope Amazon realizes the opportunity in this market and I can get my beauty fix without all the drama!
