SephoraReviews of sephora.com

Acquisto fatto online, spesi € 97.70, ricevuto 0 campioni. Ho scritto al servizio clienti per reclamare la mancanza scandalosa di campioni..... Sapete cosa hanno risposto!? Che in sede al momento non hanno campioni, di recarmi con la fattura presso un loro punto vendita e farmeli dare....... Roba da matti. Vergogna! Da premettere che anche in sede dicono sempre che non ne hanno. Sono una farmacista e so per certo che le aziende dei cosmetici ne mandano a bizzeffe di campioni, MARKETING ZERO!

Although the mobile application needs a lot of improvements, I would still definitely go back and shop with them.

I am done ordering online. For at least the last for orders I have NEVER received any of the samples selected. I either get none or garbage samples that I didn't select and can't use. It has been a terrible experience. There have been things I really want to try before I buy. With technology today, what can't they set their system to track quantities of each sample selected then when they are out, update the website to let their customers know.

Purtroppo devo lasciare anche io una recensione negativa. Dopo anni da cliente sephora devo riconoscere che tutto è peggiorato: in negozio ragazze giovani molto spesso impreparate che non ascoltano le richieste. A una mia richiesta del mio fondotinta abituale -di shiseido- mi dicono che è fuori produzione; io chiedo se fosse possibile trovare una alternativa e la risposta è stata " no simile no" senza aiutarmi. Ora mi pare un po'improbabile che non ci fosse nulla: forse mancava la voglia di lavorare. Inoltre online e in negozio anche con acquisto considerevoli al massimo danno un campioncino. (Spesso neanche quello). Di negozi di cosmetici con più attenzione al cliente ce ne sono tanti: andrò altrove.

I purchased a product through sephora's website and have the emailed receipt. After giving the product a few tires and not liking it I decided to return it to a Sephora store. I pulled up my emailed receipt and explained my situation to one of the employees. She asked me for an invoice number, both her and I looked through my e-mail receipt but it wasn't listed. She then proceeded to tell me that if I want to exhange or return the item I will need to provide her with my passport or drivers license so that they can have a third company run a "check" on me. When I asked who the third party was, what information they will be collecting and the purpose I was told she had no clue. Further, I was told that once I provide my passport, etc. there isn't a guarantee that they will allow me to exchange the item. I asked what they do with customer passports and driver licenses after the "check" is completed, where is the ibformation stored? She again had no answers. THIS IS A HUGE SECURITY ISSUE!!!All this to return a $30 item for which I had an email receipt grom their website. It is very POOR customer service. I will never purchase from them again.

Système de point, c'est de l'argent! On l'a bien vu, airmiles n'a plu le droit de mettre une date d'expiration sur leur système de point... dans votre cas, votre système de sécurité par rapport au compte de point est ATROCE. Ma première visite chez sephora en 2011, une de vos caissières à tenté de me donner les points de quelqu'un d'autre! la fille avait le même nom que moi, mais je disais à la caissière non, ce n'est pas mon courriel. Malheureusement, j'ai été une victime cette fois en 2017! Je suis un compte sephora CANADIAN j'achète beaucoup, je suis rendue VIP ROUGE et une caissière mal entrainer a été donné MON COMPTE à quelqu'un au ARKANSAS. En novembre, cette fille a même changé mon courriel et mes informations! Ma carte de crédit est sur mon compte, réalisé vous l'impact que cela peu avoir? Cette personne utilise mes points depuis ce temps, j'ai contacté 939048239084 fois sephora à ce sujet et rien n'est fait, on me rembourse les points et c'est tout. Réalisé vous que je dois TOUJOURS vous contacté? Réalisé vous QUE J'AI MÊME changé mon nom de compte pour : CANADIAN ACCOUNT SEE ID avec mon nom ensuite. Les caissières lui donnent quand même accès à MON compte. Non, sephora n'a aucunement proposé de transféré mon compte. On m'a dit de refaire un compte alors que j'ai 2000 points et je suis rendu VIP ROUGE, leur solution est de me faire recommencé à 0, really sephora? Ridicule, pire service et pire système de point. Je ne suis pas certaine que c'est légitime. Nous achetons pour votre système de point et il n'est aucunement sécuritaire! bref, regarder souvent vos points mesdames.... qui sait à qui les caissières donneras votre compte!

I prezzi sono un po alti. Dell resto va bene....

I've been a royal customer of Sephora, almost VIB Rogue status. However, Sephora barely fulfills what it promises. I've purchased Flash 2 Days for almost 2 years, and barely any orders are delivered in 2 days (something that Amazon prime never fails to do). Recently I purchased an order using Flash 2 Days and the items were lost. No email to notify me about this. I realized it about 1 week later and tried to contact them. The "Beauty Advisor" promised that he would ship me new items and gave me extra points. None of it happened. Instead, Sephora tried to charge me again and the authorization was not successful. I contacted the "Beauty Advisor" again, but she did not understand the situation and told me to contact my bank. The order became pending again. So after 2 weeks of waiting, the products that are supposed to arrive in 2 days are still not here. Great!