SephoraReviews of sephora.com

Happy with shopping experience. The online staff was helpful and products arrived quickly.

I went to Sephora store in Stockholm, Sweden. Three employees were not able to tell me where I could find the necessary products (I showed them screenshots from Sephora site) or if they were in stock, not to mention they looked annoyed as hell, though I referred only to those who were not servicing other customers or doing smth. 'Look overthere' with a vague gesture was the only response I could get. At the check out cashier asked me if had the necessary sum. OK, maybe she did not mean it like that, 'cause English was not her mother tongue. I guess I should note that I had kinda grungy look (quality garments, but intentionally given the distressed appearance), so maybe they thought that I would not leave with a big receipt, but it was unprofessional anyway. Eventually I made a purchase, but only because I had to hurry to the airport and had no time to look for another shop nearby.

Sephora wirbt mit bis zu drei kostenlosen Proben bei jeder Onlinebestellung. Anfangs funktionierte das noch ganz gut. Mittlerweile erhalte ich entweder gar keine Proben oder nur ein Testmuster (meistens eine Duftprobe) zu meinem Kauf. Ich bin wirklich enttäuscht, da ich gerne Neues ausprobiere, bzw. die Produkte vor dem Kauf erst einmal hinsichtlich der Qualität/Verträglichkeit testen möchte. Meiner Meinung nach ist das kein gutes Marketing!

Sephora hat meine Bestellung grundlos storniert. Das Geld wurde allerdings bereits abgebucht.

My review is for the Edina MN store. The associates are so helpful! They really pay attention to your skin and hair type and know the ingredients in all the brands they carry. I am a huge beauty nerd and even I was impressed with how much they know!

Meine Bestellung wurde ohne Angabe von Gründen storniert, das Geld wurde aber bereits abgebucht. Das ist so unprofessionell, dass mir dazu gar nichts einfällt. Warte jetzt drei Tage, ob das Geld wieder kommt, danach reiche ich einen Betrugsantrag bei meiner Bank ein. Dass Sephora trotz gesetzlichen Verbotes weiterhin Geoblocking verwendet, passt hier auch nur ins Bild.

Very unprofessional just poor service and from the manager Hayley especially. The children they hire they need to worry less about their phones and being more professional with customers and learning how to treat people with respect. Awful experience!!

good and bad, cuz they have a lot of exclusive products, and the price is not beautiful