SephoraReviews of sephora.com

Ordered both online and from our local store. Everything is ok.Skincare products are of good quality

Die Bestellung wurde einfach von Sephora storniert! Erstmal ging alles gut: Online-Abwicklung meiner Bestellung war durch, wurde per Email bestätigt,meine Kreditkarte belastet. Und dann am nächsten Tag plötzlich kam die Meldung, dass die Bestellung storniert wurde. Ohne ein Grund! Ohne Entschuldigung! Gleich danach kam das Geld auf Kreditkarte zurück. Ich meldete mich sofort beim Kundenservice. Die Mitarbeiterin am Telefon war auch nicht besonders nett: sie fragte, ob meine Kreditkarte von einer deutschen Bank wäre. Ich habe einen ausländischen Name und kann die Frage irgendwie schon nachvollziehen, aber fühlte mich benachteiligt und fast beleidigt. Ihre Empfehlung war mit einer anderen Zahlungsmethode auszuprobieren und nochmals alles zu bestellen. Vielleicht lief es mit der Kreditkarte was schief. Super! Lieber irgenwoanders einkaufen!

Worst credit card experience ever! I am overseas and there is no way for me to pay my bill as they do not accept payment from my business bank account, my business debit card, or my personal oversees account. I have to go to a bank here in Spain and then get a Cashier’s Check in dollars (what is that going to cost and can they even do it) then send it in via snail mail. This after spending 45 minutes on the phone at .20/minute. DO NOT GET THIS CARD if you are at all international! Never encountered this level of ineptitude.

This is the WORST customer service I’ve ever experienced. This is the first time I’ve written a review for customer service. I’ve been lied to by multiple customer service reps and been ignored when I submit literal receipts of my purchases. Sephora could care less about their customers.I can’t wait for the day until a competitor takes all their customers and they go out of business. Wish I could give a middle finger instead of one star.

Questa recensione si riferisce a negozio sphora online. Ho comprato un tot di prodotti per avere in regalo 4 prodotti versione mini con un codice sconto inserito sul sito. Alla fine arriva solo ordine e un misero campione di profumo. Chiamo servizio clienti (a pagamento) per chiedere come mai non ho ricevuto articoli promessi dalla promo e loro mi riponendo che erano terminati oppure io non ho inserito il codice. Praticamente è una truffa perché ti invogliano a ordinare promettendo prodotti omaggio è invece dopo non ti inviano un bel niente. Mai più ordini online!

2 semaines que j'attend ma commande ... Service client injoignable ou me répettant la meme chose à savoir ma commande arrive ! Aucun geste commercial RIEN !

Went to Sephora at Chermside today, the woman at the check out provided very pleasant service, however I checked the price before I left the store as it didn’t match my estimate. The price of the nail files were $7 not $10 as I was charged, no big deal. Still incorrect so I advised one of the floor staff, as anyone would , who referred me to the “manager” Kelli. No eye contact , but most of all no apology. I was treated like this was an invalid unnecessary complaint. One which I had made with courtesy and respect. A simple , so sorry that happened- not too hard. Clearly too hard for Kelli to acknowledge an error, management skills 101 accept accountability, a form of respect to the population who ensure you receive your income by return custom.

servizio clienti assente, chat abbandonata dall'operatore senza risposte, addebito su cdc ma ordine annullato senza rimborso