Non mi reco spesso da Sephora ma, l'ultima volta che ci sono andata, ho acquistato una matita per le sopracciglia WATERPROOF. Mentre la stavo provando e chiedendo consigli ai miei amici, una delle commesse (sbucata da non so dove) si è intromessa nella conversazione per puntualizzare che la matita fosse al 100% waterproof. Al primo utilizzo, mi sono accorta che lo stick era estremamente sottile e bisognava stare super attenti per non rischiare di romperlo (cosa che mi è successa nonostante io non fossi minimamente alle prime armi) e, in più, ho potuto spiacevolmente notare che la matita a contatto con l'acqua si levava subito. Sono rimasta estremamente delusa dal fatto di aver buttato soldi per un prodotto ben lontano dall'essere valido.
SM
Serena M.
Ordine annullato senza spiegazioni
Ordine annullato senza darmi una spiegazione. I prodotti sono tutti disponibili e nella sezione stato dell'ordine c'è scritto solo: "Annullato - contatta il Servizio Clienti".
Il servizio clienti non risponde. Scarsa professionalità e totale assenza di chiarezza.
OL
Olga
Awful customer service always
Awful customer service always. Especially 86th.street and Lexington ave.location. Employees are not helpful and very nasty.
SB
Sofia B.
Non fanno annullare gli ordini, non è normale
Non fanno annullare gli ordini, non è normale.
Ho riempito il carrello con 5 prodotti e mi ritrovo un ordine con 3 prodotti, quindi un ordine incompleto senza nessun motivo valido.
E non posso cancellarlo.
AP
Ainsley P.
Wish I read the reviews first ordered…
Wish I read the reviews before I ordered over a month ago still no changes in status asked last week for a refund because they couldn't find out why I couldnt get an update and still waiting so annoyed will never order from sephora again.
MW
Matthew W.
**Lied, stole and won't honour their return policy**
**Lied, stole a product I purchased, would not honour refund policy**
What a dishonest company - you are much safer shopping elsewhere.
Purchased over $400 in product, was told that if my wife isn't happy it is all exchangeable and refundable (to the original payment method) as long as the product is unused, unopened and resaleable.
This return policy is also written at the bottom of the receipt. So I felt safe to take the risk.
2 days later when trying to exchange half of it, and refund the other half (keep in mind that all products had never been opened, unsealed or used in any way), I was denied saying that I had to exchange ALL of it (>$400) and that no refunds are allowed. When going through my roughly 10 products the store assistant also put a beauty blender aside saying 'oh you'll definitely need this, whatever you exchange'.
After arguing over the receipt where the return policy clearly states I could return these items, the employee then put everything back into my bag and sent me on my way with no refund or exchange.
On arriving home I discovered that she did not return the beauty blender.
Fast forward through multiple arguments with Sephora online support, they still will not honour their return policy as written on the receipt, or as advised at the original purchase.
So, I've effectively had the beauty blender stolen, and I'm stuck with $400 of product (unopened and unsealed) that I cannot use. I also have no other need for $400 of exchange.
One bad experience does not reflect on the entire company, but multiple refusals across 2 stores and head office to honour their own written policies, or offer any solution, DOES reflect on the entire company.
Sephora are misleading and even deceptive in their retail practices, as evidenced by the same corrupt behaviour in multiple contacts with the company, through multiple people and multiple stores.
MG
M G.
Horrible customer service
I gave some stars to give their few good employees some credit, and because they do sell some pretty good products. HOWEVER if you value good, polite or (at the very least) fair customer service, half the time you just do not get it and its a horrible experience! It’s just not worth it, I’d rather go somewhere where I feel comfortable, where I can trust that I will be helped. Not a place where I wonder if someone is going to insult me/I second guess even asking for help. My experiences were- I was called a liar, was told they’d revoke my points until I email them proof of purchase, was ignored for a month after I did this, then when I gave the store another chance because of a different employee, my order was messed up, samples were missing, and points were not refunded for a couple *already ordered samples that were suddenly became out of stock.
