SephoraReviews of sephora.com

Arrived on time, very nice products and good customer service. Can't ask for much more.

I don't know what happened with other reviews, but I have always get my stuff from Sephora US. I used to have 1 order which contained out of stock order and because I was oversea so I didn't pay attention. 6 months later, I found out I have never received my order, so I emailed the Customer Services, they are really quick on reply me, and also issue me the refund for the out of stock items (I still one my items in my order, so they sent it and refunded me my money). It's super easy and quick, there is no trouble at all. I love how they treat me as customer.

This is a review for the online shopping experience in Malaysia. Sephora have cheated me of my money. My order was pending from 21 Dec. Despite numerous emails, both Sephora and Aramex did nothing! So yesterday I filed a Paypal dispute. Today, Aramex deviously marked the order as delivered but neither I nor my concierge received anything! I now have no money and cannot claim from Paypal because it was marked as Delivered. If you are Malaysian. Don't ever buy from sephora online. You will regret it.

Die Website ist eine Katastrophe. Wenn man sich Artikel anschaut und dann auf zurück geht schmeißen die einen komplett zum Anfang der ersten Seite oder es kommt eine Fehlermeldung und man kommt zur Startseite. Der Warenkorb entleert sich ständig selbst nach kürzester Zeit. Nachdem die Bestellung endlich geklappt hat wurde sie vier Tage später ohne Grund storniert.

It is not bad. I like the free samples and gifts for points, too. They used to offer free 2 day shipping for rouge members but they don’t anymore which is a rip off considering how expensive the makeup is.

You better be perfect because if you do anything on accident that slightly damages your product the first day you have it, you can NOT return. Customer service over the phone is rude. Would not recommend unless you treat your makeup products like they must be protected at all costs.

Togliendo il fatto che i commessi in store (non in uno, ma in tutti quelli che ho girato a Roma, e sono molti) non sono assolutamente preparati, e quando chiedo a loro quale prodotto mi serve, specificando nome e colore, mi tirano fuori dai cassetti sempre prodotti sbagliati,che purtroppo a volte me ne accorgo solo dopo averli già comprati, e dunque, da allora non ho mai più ho chiesto ai commessi e mi sono sempre servita da sola. Sfortunatamente decido di fare un acquisto online, dato che i prodotti da me scelti sono disponibili solo sul web. Un balsamo ed una crema per capelli. Anzichè ricevere il balsamo con mia grande delusione ho ricevuto uno shampoo della stessa linea. Sephora sta cadendo sempre più in basso, e più passa il tempo più il cliente viene trattato male. Da parecchio che ho ridotto al minimo indispensabile le compere da questo brand. Pessimo

The points never expire and I always have a great experience.