SephoraReviews of sephora.com

I made a purchase online of an expensive dry bar hair dryer (it was awful... my hair got stuck and it burned me, but that is besides the point). It had no inner packaging or return label so I popped into a Sephora near me... The return was quick, I was a day past my 30 so the lady said they were gonna issue store credit. Cool I thought.... as I always buy stuff online. This was the first time I ever got store credit instead of a refund and it came to my surprise that I could not use the store credit for online purchases?! the kicker is... this was not explained to me... This is the only retail store I have EVER heard of that does not allow you to use store credit online. I usually only shop online because work keeps me busy but I do spend.... Since I made the return two weeks ago...and now the stores aren't opened. I made a compliant by phone. I got "well you can use it in a few months...." Almost $200 in purgatory. What a stupid way to handle the customer experience. We live in an a technologically advanced world with people who have accessibility issues... and now that the stores are closed for an undetermined amount of time... all the more reason to change the archaic method of fund allocation for returns / exchanges. The lack of transparency by the cashier who "refunded" me is absolutely WRONG. SEPHORA you need to update this policy. It is ridiculous.

Always takes atleast 4 or 5 days for them to ship the things I bought and then when I open it they always miss something.

Incredibile.... Vedo che in molti abbiamo avuto un episodio simile con lo shopping online. Ho fatto l'ordine di 150 euro. È arrivato come previsto dopo due/tre giorni. Lo apro e vedo che manca un mascara della hourglass che non vedevo l'ora di provare. Incazzata nera provo a chiamare il customer service per chiedere come è possibile su 5 prodotti sbagliarsi e non metterne 1? (I soldi però sono stati presi tutti, anche per il mascara!) Chiamo, e dopo un paio di minuti di segreteria telefonica in italiano poi addirittura in russo rimango senza credito. Ho inviato due mail ma non ho avuto risposta. Una grandissima delusione e un nervoso incredibile... normalmente vado al negozio ma vista la situazione (Corona virus) ho preferito ordinare online.... Mi servivano con urgenza dei prodotti per la cura della pelle, e il mascara era un auto-regalo (costa un botto) che ho deciso di farmi all'ultimo... Grande grande errore.... *aggiornamento:* Hanno risposto alla mia mail, ho spiegato il problema, hanno risposto che effettivamente il mascara è out of stock e mi hanno rimesso i soldi sulla carta! Quindi consiglio a tutti di contattarli compilando il modulo (che io ho trovato sulla app) e di lasciar perdere il call c. Mi sono dovuta ricredere...

Do not ever buy anyone a Sephora gift card. The gift card is not supported using online check out (3 week emails going back and forth with customer service), nor is it a payment option in the app. This means you can't take advantage of online codes or sales, as well as a huge inconvenience if you're not close to a store. Let down in customer service, shopping experience and also their pathetic IT department. Not like Sephora even care - as they would have tried to address this issue in the past.

Meine Bestellung wurde von Sephora storniert. Hatte per Sofortüberweisung bezahlt. (Mache ich auch nie wieder.) Durfte mehr als ein Vierteljahr auf mein Geld warten, während ich andauernd Mails geschickt, beim Kundenservice angerufen, per Einschreiben mit dem Anwalt gedroht, und mich über Social Media gemeldet habe. Irgendwann hat mir sogar der Kundenservice geraten, dass ich mir tatsächlich einen Anwalt nehmen sollte, weil der Herr am Telefon andauernd Leute mit demselben Problem in der Leitung hatte. (Der Kundenservice könne - laut einer Dame des Kundenservices - für die ausbleibende Zahlung nichts; die Buchhaltung würde sich in einem anderen "Staat" befinden.) Habe den Rat des Herrn befolgt. Vier Tage nachdem mein Anwalt ein Einschreiben zu Sephora geschickt hatte, bekam ich mein Geld endlich zurück. Sephora reagiert nur auf Anwälte und kümmert sich Null um seine Kunden!

Veramente inqualificabili on line,problemi con i miei soldi...ordine di non poco conto annulato,servizio clienti. Inefficace,veramente unico store on line con il quale ho avuto problemi mai più...e a questo punto nemmeno nei negozi...Assidua ed ormai ex cliente

On March 2 2020 my 79yr old Mum was coerced and manipulated into purchasing $6000 of Sephora gift cards as part of an over the phone scam. Once she realized something was wrong we contacted Sephora asking them to stop the on-line shipments for the products that were purchased with fraudulent gift cards. We had proof of purchase, the gift cards, and an RCMP file#. Sephora could see the purchases online but refused to hold or stop the shipments. Sephora’s policy on-line”11. Fraud. Sephora reserves the right to refuse to honor a card where Sephora suspects that the card was obtained fraudulently”. It appears that Sephora doesn’t apply this policy and it is for show only. RBC and RCMP also contacted Sephora on our behalf and they refused to help. It is extremely frustrating that Sephora had an opportunity to take action against this type of crime and took no action. I guess the thousands in sales they received that day was more important. I wanted to pass our experience in the hopes that this information may prevent another senior from being victimized by not only the criminal but Sephora as well, As far as I’m concern Sephora was an active participant in this crime. It's a shame companies are more concerned with their bottom line instead of doing the right and kind action.

Great service. One of my eyeshadow palette arrived damage. I emailed them right away and got a replacement.