SephoraReviews of sephora.com

se potessi darei meno 10. Volevo fare un ordine on line, ma ho riscontrato un problema con il mio account, pertanto ho scritto più volte al servizio clienti senza ricevere alcuna risposta; stessa filosofia al numero a pagamento (ma scherziamo????), che mi ha messo in attesa facendomi spendere 5 euro. Sebbene io sia in possesso di una carta gold a fine emergenza non metterò più piede in un loro store. Un consiglio: se non siete capaci di fare e-commerce, datevi all'ippica. Fortunatamente altri brand danno servizi con altri standard.

Servizio impeccabile...dopo 4giorni è arrivato l ordine.l unica pecca che nonostante abbia speso un bel po' ho ricevuto solo 1campioncino questo è molto deludente ,invece ho fatto un acquisto da un altro competitor acquistando un solo articolo mi hanno mandato 7campioncini

Ich habe bereits mehrmals bei Sephora bestellt und zum Glück hat immer alles gut geklappt. Aber in letzter Zeit bin ich nur genervt, weil der Rabattcode nicht angenommen wird, obwohl dieser für die Produkte gültig sein sollte. Das kam schon mehrmals vor. Und seit neustem kann ich gar nicht die Bestellung abschließen. Wenn ich auf „weiter zur Lieferung“ gehe, passiert einfach nichts. Es ist ärgerlich, weil gewisse Produkte schwierig zu bekommen sind und wenn sie mal verfügbar sind, kann ich sie nicht bestellen. Aber nachdem ich hier von anderen die Kommentare gelesen habe, ist vielleicht auch gut so.

I placed a large order (Singapore) and specified my free gifts. The order was very slow in arriving. No gifts were included. When I asked about this they claimed I hadn’t ordered them. Instead of going back to rectify this, they basically said “tough luck”. This was a very high value order including French perfume. Very poor customer service and attitude.

I saw the Sephora Favorites LUXE Shelf-Love Collection and I wanted it so I tried to order it. Nope. You have to be at Rouge member status in order to buy it or wait until the next day. Well, I'm sure you know what happened. Sephora did not stock enough kits so they sold out day 1 and the rest of us did not stand a chance of buying one. I clicked over to the Rewards Bazaar to see what I could spend my points on. The had 2-100 point items and one 250 point item. I've watched this store slowly decline over the years. I'm done shopping at Sephora. Overpriced, understocked and the retail store staff look like you walked into a circus freak show with tattoos and he/she's with overdone, excessive amounts of makeup that make them look like clowns. Macy's here I come!

Too long to explain but awful experience just awful,I dont understand how they are a higher end beauty brand because the service is ridiculous. Its made me never want to go to sephora or shop with them again. What a bummer of an experience after waiting 30 min three times on phone to get no info on my order is insane. I just want this over.

sephora NZ has non-existent customer service. Unwillingness to treat customer fairly when sephora screwed up by sending the wrong product. Complete ignorance of the client on Facebook and Instagram - no response whatsoever. Finally responded to email. Back and forth communication has led nowhere over the past 7 days. I find they approach is of bullying type. There was no reassurance that the product at least being prepared and sent. Sephora is not even apologetic about the mess up. Clear display of disrespectful treatment of customers. Anyone who wants to buy products available on sephora nz should simply buy directly from the brand they want ( Fenty Beauty, Tarte etc.). Will never recommend sephora to anyone.

Basically being called a thief. Customer service is appalling. Returned 2 boxes. Only refunding for 1 of 5 items in the 2nd box. Going on since February having comenity bank calling me. Alex the supervisor was talking over me & here's your tracking #. How is that going to help? I told him as my husband got them then he suddenly passed away, I didnt want them. Half way through he asked me to ask my husband for the order #. Unbelievable. I swore out of frustration. I apologized. Who pays for something they do not have? I'm exhausted & grieving. I truly do not need this. A supervisor telling me over & over mmm I realize this is upsetting & frustrating. You do? Well do something about it!